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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is One Healthcare Solution?

Healthcare payers are shifting from a payment structure that prioritizes the volume of services to one that focuses on the quality and effectiveness of the care provided, meaning healthcare providers will increasingly be rewarded based on patient outcomes rather than the sheer number of procedures they perform. This change requires the development of quality metrics to assess results, which can only be achieved through the regular application of care plans and thorough tracking of health information. Establishing a feedback mechanism within an intervention system allows for a clearer understanding of the effects of standardized interventions, promoting enhancements across the national healthcare framework. By adopting dynamic and uniform care plans, we can optimize the efficiency of our constrained medical workforce while simultaneously encouraging patients to engage in self-care practices that are both effective and cost-efficient. Our specialized team is committed to delivering patient-centered coordination alongside cutting-edge software solutions designed to streamline the complexities of managing chronic care within practices. Moreover, the use of remote patient monitoring technology empowers healthcare providers to track and interact with their patients in real-time, which cultivates a more proactive approach to health management. This all-encompassing strategy not only leads to improved patient outcomes but also strengthens the healthcare system's capability to provide high-quality care in an efficient manner, ultimately benefiting all stakeholders involved. As healthcare continues to evolve, fostering collaboration among providers and patients will be essential for sustaining these advancements.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

One Healthcare Solution

Company Location

United States

Company Website

onehs.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

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