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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is OneAdvanced Clinical Document Transfer?

OneAdvanced’s Clinical Document Transfer offers a cloud-centric method for the exchange of healthcare documents, enabling organizations to seamlessly and securely transmit both clinical and non-clinical communications to numerous GP practices nationwide. This forward-thinking solution reduces reliance on outdated manual methods while adhering to NHS digital transfer-of-care standards. By implementing end-to-end encryption, it ensures the protection and integrity of documents and meets current NHS contractual requirements, ultimately aiding in the optimization of personnel resources and improving operational processes. The service provides nationwide access to a vast array of GP surgeries and accommodates structured messaging, facilitating the delivery of documents in diverse formats, including Word, PDF, TIF, and HTML, without requiring external conversions. Additionally, it features proactive monitoring of delivery points for efficient management of any rejections, guaranteeing accurate and timely document delivery. By adopting this contemporary solution, healthcare organizations can greatly enhance their communication effectiveness, streamline workflows, and ultimately boost their capabilities in patient care. This transformation not only promotes better collaboration but also fosters a more integrated healthcare system.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

HTML
Microsoft Word

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

OneAdvanced

Date Founded

2008

Company Location

United Kingdom

Company Website

www.oneadvanced.com/products/clinical-document-transfer/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

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