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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Optum Patient Care Management?

To improve healthcare results, it is crucial to view the patient as a whole, empower both the individuals receiving care and their support teams, and enhance the scalability and effectiveness of care management initiatives. Optum® Patient Care Management allows organizations to take a proactive and informed approach to managing patient care across the healthcare landscape, creating sustainable networks that foster authentic patient-centered experiences throughout all stages of the healthcare journey. By developing intelligent workflows that automatically initiate necessary actions and crafting precise interventions along with personalized care plans, Optum Patient Care Management empowers care managers to focus on vital aspects that greatly affect the quality and cost of care. Additionally, by collating and standardizing various clinical and claims data, alongside an ever-growing collection of sociodemographic, behavioral, and self-reported patient information, Optum offers a thorough, 360-degree perspective of each patient involved in care coordination. This comprehensive strategy guarantees that healthcare delivery is not only thorough but also specifically designed to cater to the distinct needs of every individual effectively, thereby improving overall patient satisfaction and outcomes. Ultimately, this innovative approach helps foster stronger relationships between patients and providers, driving better health results in the long run.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

CareBridge
Avalon Laboratory System
InvisaClaim

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Optum

Company Location

United States

Company Website

www.optum.com/business/solutions/provider/data-analytics/patient-care-management.html

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Patient Management

Not specified

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