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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Amadeus Digital Care Record?

The Amadeus Digital Care Record (DCR) provides a comprehensive solution designed to equip healthcare providers with a unified view of patient information precisely when it is required. By integrating data from a variety of healthcare systems into a Health Information Exchange, this platform creates an all-encompassing, current profile for each patient. This streamlined approach not only enhances clinical decision-making and increases efficiency but also reduces clinician burnout by cutting down on repetitive tasks. In addition, the Amadeus DCR features analytical tools and care coordination capabilities that are instrumental in improving patient outcomes by identifying risks early and supporting effective care throughout the patient’s journey. By facilitating collaboration among healthcare teams, this integrated system ultimately enhances workflow and encourages a more patient-focused methodology in healthcare delivery. Consequently, the DCR represents a significant advancement in the way patient care is administered, making it a vital asset in modern healthcare environments.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

CareBridge
Canary Digital Tipping
GIATA
Quickwork
ScribeHealth

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Orion Health

Date Founded

1993

Company Location

New Zealand

Company Website

orionhealth.com/global/products/amadeus/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

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