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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is PatientGain?

PatientGain serves as a cutting-edge medical marketing automation solution crafted to comply with HIPAA regulations, designed to help healthcare providers attract new patients, retain existing ones, and enhance patient engagement by utilizing a sophisticated mix of AI technology, applications, and digital automation. The platform encompasses high-performance healthcare websites, an extensive suite of over 20 applications, and a HIPAA-compliant CRM system that includes a lead management tool, all aimed at optimizing the healthcare marketing landscape. PatientGain excels in delivering expertly designed, mobile-responsive, and SEO-optimized healthcare websites tailored to transform site visitors into patients, utilizing automation and AI-driven agents to enhance return on investment. Furthermore, its medical and dental SEO strategies effectively minimize patient acquisition costs while increasing online visibility for practices. The platform also provides a range of patient communication tools, including two-way texting and targeted email campaigns, which facilitate smoother interactions, while automated touchpoints and streamlined lead management processes significantly improve conversion rates. PatientGain is dedicated to maintaining the highest standards of privacy and compliance with marketing and patient communication practices, thus ensuring confidence for both healthcare providers and their patients. This comprehensive and innovative approach establishes PatientGain as an essential ally for healthcare practices striving to succeed in a highly competitive market. Ultimately, the platform not only enhances operational efficiency but also fosters stronger relationships between healthcare providers and their patients.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Facebook
Google Cloud Platform
Inspire Planner
Instagram
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
WordPress
Wufoo

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Facebook
Google Cloud Platform
Inspire Planner
Instagram
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
WordPress
Wufoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$799 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

PatientGain

Company Location

United States

Company Website

www.patientgain.com

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Hospital Management

Accounting Integration
Appointment Management
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
In-Patient Management
Inventory Management
Medical Billing
Out-Patient Management
Patient Records Management
Physician Management
Policy Management
Revenue Management

Patient Case Management

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Patient Management

Admissions Management
Bed Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Patient Portal

Appointment Confirmations
Appointment Scheduling
Bill Payment
Care Plans
Care Summaries
EHR-Agnostic
Health Record Access
Intake Forms
Lab Results
Prescription Renewals
Secure Messaging
Video Consultations

Categories and Features

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

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