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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Patients Know Best?

Patients Know Best (PKB) serves as a digital platform that provides secure personal health records, enabling individuals to manage and access their health information from a single, centralized site. Users can easily examine their medical histories, test outcomes, prescribed medications, and care strategies, while also sharing this information with healthcare professionals, caregivers, and loved ones, which enhances their engagement in health-related decisions. By integrating health data from a variety of sources, including hospitals, general practitioners, and specialists, PKB creates a user-friendly online account that is accessible from any device with internet connectivity. Among its key features are secure messaging options for communication with healthcare providers, tools for tracking symptoms and monitoring health conditions, and customizable privacy settings that give patients control over their information sharing. Furthermore, PKB allows for connections with wearable devices, enabling users to keep track of their health metrics in real-time, thereby significantly improving their ability to oversee their health effectively. This holistic approach not only leads to improved health outcomes but also cultivates a collaborative dynamic between patients and their healthcare teams, fostering a stronger partnership in the journey towards better health management. Ultimately, PKB empowers patients to be proactive participants in their own healthcare, resulting in more informed choices and enhanced overall wellbeing.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Patients Know Best

Date Founded

2008

Company Location

United Kingdom

Company Website

patientsknowbest.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Patient Portal

Not specified

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