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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Protenus?

Protenus emerges as the leading partner in protecting your organization's reputation and trust, expertly navigating the intricate landscape of healthcare compliance and risk management. By leveraging advanced artificial intelligence and refined analytics, Protenus delivers a distinctive healthcare privacy solution based on a risk-reduction model that provides remarkable scalability for its clients. Our breakthroughs in machine learning have empowered our Patient Privacy Monitoring clients to cut their monthly case reviews by 14, all while maintaining the same standard of violation detection. Even though the average hospital produces an astonishing 60 million auditable events monthly, only approximately 1,000 typically undergo scrutiny. Are you fully informed about the privacy breaches occurring in your organization, and how effectively are you overseeing your compliance monitoring efforts? Have you investigated the potential risks that may threaten your organization? With Protenus, compliance teams can achieve more than was once imagined, utilizing fewer resources while ensuring precision, dependability, and speed in their initiatives. This forward-thinking methodology not only boosts operational efficiency but also considerably fortifies your organization's dedication to patient privacy and compliance, ultimately leading to a safer healthcare environment for all stakeholders involved.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

Radar Compliance
Radar Privacy

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Protenus

Company Location

United States

Company Website

www.protenus.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Patient Case Management

Activity Tracking

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