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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Proxima CRM?

Proxima Cloud CRM represents a groundbreaking approach to customer relationship management, specifically designed for the pharmaceutical industry. It addresses common technological challenges, including expensive and lengthy deployment timelines, slow local implementation teams, the intricacies of handling various devices, and weaknesses in IT security infrastructure. With a design that caters to the particular needs of the pharmaceutical sector, it provides self-service management options, supports multiple languages, and allows for swift deployment, ensuring teams can be operational in just two hours. Built on AWS infrastructure, Proxima Cloud CRM ensures both scalability and robust security measures in line with ISO/IEC standards. Its intuitive admin interface empowers teams to resolve issues on their own, reducing downtime and enhancing productivity. Furthermore, the platform is accessible across all devices and operating systems, promoting seamless integration, which is crucial for contemporary pharmaceutical practices. In a landscape where operational efficiency is paramount, Proxima Cloud CRM emerges as an essential asset for optimizing business workflows and driving growth. The combination of its specialized features and rapid deployment capabilities positions it as a game changer in the realm of CRM solutions for the pharmaceutical sector.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

AWS Marketplace

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Proxima Research

Date Founded

1998

Company Location

United States

Company Website

proximaresearch.com/us/en/proxima-cloud-crm/

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Healthcare CRM

Not specified

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