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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is QuadraMed?

Adopt a proactive strategy to discover, address, rectify, and prevent errors in patient identification processes. It's essential to partner with a single vendor that offers superior EMPI software alongside thorough in-house data cleansing and analytical capabilities. On average, hospitals face a duplicate patient rate ranging from 8-12%, with this percentage often spiking during mergers and acquisitions. How does your organization compare to this statistic? Engage with one of our EMPI experts to gain insights into how inaccuracies in patient identification may be impacting your healthcare system. Develop a unified enterprise master person index that acts as the ultimate reference point across the entire healthcare organization, providing each patient with a unique enterprise identifier to effortlessly connect their local medical record numbers. Utilize a probabilistic search algorithm in combination with biometric identification techniques, smart card systems, or scans of driver's licenses and state-issued ID cards to prevent future patient misidentifications, especially during critical moments of registration and scheduling when data entry errors are more prone to happen. By implementing these strategies, your institution can significantly enhance accuracy and promote patient safety, ultimately fostering a more reliable healthcare environment for everyone involved.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

ScribeHealth

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

QuadraMed

Date Founded

1993

Company Location

United States

Company Website

www.quadramed.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Hospital Management

Accounting Integration
Appointment Scheduling
Bed Management
Billing & Invoicing
Claims Management
Medical Billing
Out-Patient Management
Patient Records Management
Revenue Management

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