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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Rivet?

Collecting payments and providing cost estimates upfront for patients is crucial. With automatic checks for eligibility and benefits, you can quickly determine what patients are responsible for, ensuring you have access to hyper-accurate estimates derived from your practice data. This accuracy not only enhances patient care but also contributes to a more robust financial health for your practice. Estimates can be conveniently sent through email or text while adhering to HIPAA regulations. Embracing modern payment solutions in 2020 means your practice can maximize collections like never before. By minimizing account receivables and eliminating write-offs, you set your practice up for sustained success. Additionally, streamlined patient payment processes can foster greater trust and satisfaction among patients.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Rivet Health

Date Founded

2018

Company Location

United States

Company Website

rivethealth.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Billing and Invoicing

Customizable Invoices
Mobile Payments
Online Invoicing
Online Payments
Payment Processing

Medical Billing

Claims Scrubbing
Customizable Dashboard
Patient Eligibility Checks
Quotes/Estimates

Medical Practice Management

HIPAA Compliant
Insurance Eligibility Verification
Multi-Office
Multi-Physician

Patient Case Management

Billing & Invoicing
Eligibility Verification
HIPAA Compliant

Patient Portal

Bill Payment
EHR-Agnostic
Secure Messaging

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