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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is SPH Analytics?

We are committed to improving health and wellness through a strategy that is informed by data and focused on prediction, while also fostering personal connections. Our methodology includes careful listening and a deep understanding of individual needs. With over three decades of expertise, SPH Analytics stands out in executing reliable healthcare survey management and providing high-quality analytic solutions. We have the expertise required to manage the entire survey administration process, allowing you to make informed decisions based on our advanced survey analytics. Employing sophisticated statistical methods like decision trees, bootstrapping, Bayesian techniques, neural networks, and machine learning, SPH produces insightful analytics that offer health plans critical information regarding their members' experiences. By engaging with patients and members in a customized way and utilizing the most suitable communication channels for each person, we effectively encourage healthy habits and ensure that educational materials are impactful. Our unwavering dedication to innovation and personalized interaction not only distinguishes us in the healthcare analytics field but also enhances the overall effectiveness of our services. In this way, we strive to ensure that every individual receives the attention and support they deserve on their health journey.

Media

Media

Integrations Supported

CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce
Salesforce Agentforce
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

SPH Analytics

Date Founded

1982

Company Location

United States

Company Website

www.sphanalytics.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

Healthcare Analytics

Not specified

Patient Management

Not specified

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