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What is Salesforce Agentforce Health?

Agentforce Health is Salesforce’s purpose-built AI CRM platform for healthcare providers, payers, and public health organizations. Previously known as Health Cloud, it connects clinical, operational, and engagement data within a unified and compliant environment. The platform includes healthcare-specific data models, workflows, and interoperability standards to support complex care ecosystems. By integrating EHR systems and third-party applications, it ensures a seamless flow of accurate, real-time information. AI agents powered by Agentforce automate administrative processes, reduce manual workloads, and deliver actionable insights directly in the flow of work. Contact centers benefit from instant summaries of medical histories, eligibility, claims, and provider networks. Integrated Care Management tools enable flexible care plans and close care gaps efficiently. Intelligent document automation extracts and classifies data from faxes and forms to accelerate processing. Population health and disease surveillance capabilities support proactive interventions and faster response times. Built-in compliance and governance features maintain privacy and regulatory alignment. Health Cloud also integrates with Data 360, MuleSoft, Marketing Cloud, Slack, and Service Cloud for expanded functionality. Agentforce Health empowers healthcare organizations to deliver connected, personalized, and efficient care experiences at scale.

What is Salesforce AgentExchange?

AgentExchange is an integrated AI marketplace within Salesforce, offering businesses access to a wide range of agentic AI components that can streamline workflows and boost productivity. The platform simplifies the process of discovering, purchasing, and deploying AI agents by providing a library of pre-built actions, topics, and templates, allowing businesses to integrate AI-driven automation directly into their Salesforce environment. By collaborating with over 200 Salesforce partners, AgentExchange brings together a variety of solutions tailored to different business needs, industries, and use cases. The marketplace makes it easy to enhance the Salesforce experience by enabling businesses to find, test, and deploy intelligent agents with minimal development effort. Whether you are looking to optimize your sales process, improve customer service, or automate administrative tasks, AgentExchange offers a seamless way to implement AI-powered solutions that drive efficiency and deliver actionable insights. It also offers resources to help users learn more about AI and AI agents through training courses and guides, ensuring businesses are equipped to make the most out of their AI-powered solutions.

Media

Media

Integrations Supported

Salesforce
Salesforce Agentforce
CareBridge
Concord Cloud Fax
Consensus Harmony
Inspire Planner
PhoneIQ
Provar
Salesforce Agentforce Life Sciences
Wufoo

Integrations Supported

Salesforce
Salesforce Agentforce
Propel

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/healthcare/cloud/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

agentexchange.salesforce.com

Categories and Features

Healthcare CRM

Patient Communications
Patient Management

Hospital Management

Accounting Integration
Appointment Scheduling
Medical Billing
Patient Records Management

Medical Affairs

Not specified

Patient Case Management

Activity Tracking
HIPAA Compliant

Patient Management

Patient Monitoring
Real Time Reporting

Patient Portal

Care Plans
EHR-Agnostic

Categories and Features

AI Agent Marketplaces

Not specified

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