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What is Salesforce Agentforce Media?

Agentforce Media is Salesforce’s comprehensive CRM solution designed for the media and entertainment industry. Previously known as Media Cloud, it leverages Agentforce AI to connect audience, advertiser, and operational data across a unified ecosystem. The platform enables companies to streamline advertising sales, subscription services, and customer engagement. With prebuilt industry workflows and a customizable data model, organizations can simplify complex media processes. AI-driven insights help optimize campaign performance and forecast revenue opportunities. Advertising Sales Management tools support proposal generation, CPQ, and order fulfillment in one integrated system. Subscriber Lifecycle Management enhances personalization and reduces churn through predictive analytics. Media companies can launch and monetize B2C and B2B services more efficiently. Integration with Salesforce products like Marketing Cloud, Service Cloud, Data 360, and MuleSoft ensures seamless data activation. Automation capabilities lower operating costs while improving team productivity. Real-time dashboards provide visibility into sales pipelines and audience behavior. Agentforce Media empowers media enterprises to modernize operations and maximize monetization in an increasingly digital marketplace.

What is ChurnIQ?

Incorporate data-driven strategies into your subscription service with ChurnIQ 2.0, a platform that provides customized retention analytics powered by AI. This cutting-edge solution tackles subscription cancellations at every stage of the subscriber's experience. Moreover, ChurnIQ enhances the process of audience analysis and segmentation, enabling rapid deployment of targeted campaigns to boost retention and optimize the value of distinct subscriber groups. By utilizing ChurnIQ’s S3 data lake, you can consolidate all subscriber information, regardless of the disparate tools you currently employ. The analytics dashboard from ChurnIQ offers a detailed view of your performance throughout the customer journey, ensuring you have a complete perspective rather than relying on isolated data points. In addition to that, it delivers actionable insights into the root causes of subscriber churn, fostering more strategic decision-making. ChurnIQ also automatically segments customers according to their behaviors, satisfaction levels, and lifecycle stages, which can enhance your marketing approaches. By harnessing these valuable insights, your organization can proactively meet subscriber demands and significantly increase retention rates, ultimately driving growth and success for your subscription model. This holistic understanding of subscriber dynamics can transform how you engage with your audience.

Media

Media

Integrations Supported

CloudHub
Criteo Commerce Yield
Salesforce
Salesforce Agentforce Marketing
Salesforce Data 360

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

$325 per month
Free Trial Offered?

Pricing Information

$0.29 + 2.9% per transaction

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/media/cloud/

Company Facts

Organization Name

Cleeng

Date Founded

2011

Company Location

Netherlands

Company Website

cleeng.com/churniq-churn-intelligence

Categories and Features

CRM

Not specified

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Key Performance Indicators
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Predictive Analytics

AI / Machine Learning
Benchmarking
For Education
Modeling & Simulation
Sentiment Analysis

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