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What is Salesforce Agentforce Net Zero?

Agentforce Net Zero is Salesforce’s AI-powered sustainability and ESG platform designed to help organizations operate more responsibly and efficiently. Previously known as Net Zero Cloud, it consolidates sustainability and operational data within Salesforce’s unified CRM environment. The platform automates carbon accounting by converting utility, travel, and fleet data into emissions metrics aligned with global standards. Built-in compliance tools support regulatory reporting frameworks such as CSRD, GRI, SASB, and CDP. Agentforce AI enables natural language queries to extract insights and accelerate report creation. Scope 3 Emissions Hub provides visibility into supplier and value chain emissions. Organizations can perform forecasting and what-if analysis to guide sustainability investments. Centralized dashboards present real-time environmental metrics and operational performance data. Automated workflows reduce manual reporting efforts and improve accuracy. Integration with Salesforce’s ecosystem enhances cross-functional collaboration and decision-making. The platform supports long-term climate action strategies while identifying cost-saving opportunities. Agentforce Net Zero empowers enterprises to transform sustainability from a reporting obligation into a strategic advantage.

What is Salesforce Agentforce Energy & Utilities?

Agentforce Energy & Utilities is Salesforce’s AI-first CRM solution designed specifically for energy and utility companies navigating a rapidly changing industry landscape. Previously known as Energy & Utilities Cloud, it integrates customer, asset, billing, and operational data into one connected ecosystem. The platform combines predictive and generative AI with automation to drive efficiency across sales, service, and field operations. Smart Utility Contact Center capabilities provide agents with real-time account insights, usage data, and personalized next-best actions. Industry-specific CPQ tools support advanced quoting for residential, commercial, multi-site, and commodity-based services. Order management and guided selling simplify complex product configurations and customer onboarding. The built-in Energy & Utilities Data Model ensures seamless management of sales, service, work orders, and asset tracking. Consumer Clean Energy Program Management helps organizations oversee conservation programs and accelerate sustainability goals. Field workforce productivity tools improve scheduling, labor optimization, and incident management. Integration with Data 360 activates unified customer and asset data across applications. Tableau and business intelligence solutions transform operational data into actionable insights. Agentforce Energy & Utilities enables providers to enhance customer experiences, optimize cost-to-serve, and lead the energy transition with confidence.

Media

Media

Integrations Supported

CloudHub
Microsoft 365
Microsoft Word
Salesforce
Salesforce Agentforce
Salesforce Agentforce Field Service
Salesforce CRM Analytics
Salesforce Data 360
Slack
Tableau

Integrations Supported

CloudHub
Microsoft 365
Microsoft Word
Salesforce
Salesforce Agentforce
Salesforce Agentforce Field Service
Salesforce CRM Analytics
Salesforce Data 360
Slack
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$48,000 per year
Free Trial Offered?
Free Version

Pricing Information

$275 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/net-zero/cloud/

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/energy-utilities/cloud/

Categories and Features

ESG

Activity Dashboard
Analytics/Reporting
Audit Management
Benchmarking
Compliance Management
Data Visualization
Document Management
Performance Metrics
Risk Assessment

Sustainability

Audit Management
Benchmarking
Compliance Management
Corrective Actions (CAPA)
Emissions Management
Employee Training
Energy Management
Incident Management
KPIs
Performance Metrics
Stakeholder Engagement
Supplier Management
Waste Management

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