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What is Salesforce Customer 360?

Gain an in-depth insight into your clientele to offer them the seamless experiences they seek. Create unified customer profiles that emphasize pertinent details and merge all your data cohesively on a single platform. Connect your diverse data sources to a central hub for secure and efficient information sharing. Ensure smooth integration between applications and Salesforce organizations, allowing data to flow effortlessly throughout all your cloud services. Enable your systems to recognize each customer through a singular, reconciled profile. Provide data stewards with the essential tools to comply with regulatory standards. By allowing access to contact profiles and customer information across different organizations, you can guarantee fluid interactions. Leveraging a unified customer profile promotes personalized engagement throughout your cloud environments, ultimately boosting customer satisfaction and loyalty. This comprehensive strategy not only enhances your approach to customer interaction but also paves the way for long-term relationships built on trust and understanding.

What is Black Tiger?

Imagine a Customer Data Platform (CDP) specifically designed to meet your unique requirements, effectively supporting your goals in marketing, sales, and post-sale efforts, all driven by reliable, compliant, and real-time data. This all-encompassing 360° view of your customers provides immediate access to their complete history, encompassing profile information, contact details, interaction logs, purchase records, and any active offers. By unifying all customer engagements with your brand into a single, user-friendly interface, you can significantly improve your strategies for fostering customer relationships and engagement. To realize this comprehensive perspective, we compile and integrate your entire customer data into one consolidated repository, regardless of the diversity or volume of data sources. With over three decades of experience in data quality, we ensure that every piece of information—including names, addresses, phone numbers, emails, loyalty card details, preferred retailers, and purchase history—is carefully reconciled. This enables you to seamlessly send emails, SMS messages, or promotional campaigns, utilizing our query tool to craft specific target audiences and deliver tailored communications, no matter how extensive your data set is. In essence, this efficient methodology not only enhances operational workflows but also cultivates deeper connections with your customers, ultimately leading to increased loyalty and satisfaction. By leveraging advanced analytics and insights, you can further refine your marketing strategies and drive improved outcomes.

Media

Media

Integrations Supported

CT Mobile
Configure One Cloud
Delighted
EasyMovie
Global Shop Solutions
Indent
Influ2
Kinective Bridge
Salesforce
Salesforce Customer 360 Privacy Center
Salesforce Data Cloud
Salesforce Essentials
Salesforce Field Service Lightning
Salesforce Government Cloud
Salesforce Marketing Cloud
Salesforce Sales Engagement
Salesforce Service Cloud
Whelp

Integrations Supported

CT Mobile
Configure One Cloud
Delighted
EasyMovie
Global Shop Solutions
Indent
Influ2
Kinective Bridge
Salesforce
Salesforce Customer 360 Privacy Center
Salesforce Data Cloud
Salesforce Essentials
Salesforce Field Service Lightning
Salesforce Government Cloud
Salesforce Marketing Cloud
Salesforce Sales Engagement
Salesforce Service Cloud
Whelp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/customer-360/

Company Facts

Organization Name

Black Tiger

Company Location

France

Company Website

blacktiger.tech/en/customer-master-data-management/

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Popular Alternatives

Popular Alternatives

Segment Reviews & Ratings

Segment

Twilio