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What is Salesforce Customer 360?

Gain an in-depth insight into your clientele to offer them the seamless experiences they seek. Create unified customer profiles that emphasize pertinent details and merge all your data cohesively on a single platform. Connect your diverse data sources to a central hub for secure and efficient information sharing. Ensure smooth integration between applications and Salesforce organizations, allowing data to flow effortlessly throughout all your cloud services. Enable your systems to recognize each customer through a singular, reconciled profile. Provide data stewards with the essential tools to comply with regulatory standards. By allowing access to contact profiles and customer information across different organizations, you can guarantee fluid interactions. Leveraging a unified customer profile promotes personalized engagement throughout your cloud environments, ultimately boosting customer satisfaction and loyalty. This comprehensive strategy not only enhances your approach to customer interaction but also paves the way for long-term relationships built on trust and understanding.

What is PwC Customer Link?

Customer Link, developed by PwC, functions as a comprehensive customer data platform that merges your internal data with extensive external data sourced from PwC, offering a well-rounded 360° view of your customers. Elevate the customer experience with insights that surpass those provided by conventional platforms. Maintain a consistent and personalized engagement across multiple channels and devices, ensuring that your customers’ needs are effectively met. Discover a dynamic and thorough customer profile that adapts to changing demands while emphasizing actionable moments through strategic call-to-action prompts. Utilize PwC’s advanced AI and machine learning technologies to build a unified understanding of individuals, households, and key consumer segments. Gain better visibility into your spending patterns, the effectiveness of various channels, and the outcomes of customer interactions, enabling you to spot potential inefficiencies and reveal new opportunities for significant returns. This integrated strategy not only optimizes your resources but also fosters more informed decision-making in your customer engagement initiatives, paving the way for sustained growth and enhanced loyalty. By harnessing these insights, companies can better align their offerings with customer expectations, ultimately leading to improved satisfaction and retention.

Media

Media

Integrations Supported

CT Mobile
Configure One Cloud
Delighted
EasyMovie
Global Shop Solutions
Indent
Influ2
Kinective Bridge
Salesforce
Salesforce Customer 360 Privacy Center
Salesforce Data Cloud
Salesforce Essentials
Salesforce Field Service Lightning
Salesforce Government Cloud
Salesforce Marketing Cloud
Salesforce Sales Engagement
Salesforce Service Cloud
Whelp

Integrations Supported

CT Mobile
Configure One Cloud
Delighted
EasyMovie
Global Shop Solutions
Indent
Influ2
Kinective Bridge
Salesforce
Salesforce Customer 360 Privacy Center
Salesforce Data Cloud
Salesforce Essentials
Salesforce Field Service Lightning
Salesforce Government Cloud
Salesforce Marketing Cloud
Salesforce Sales Engagement
Salesforce Service Cloud
Whelp

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/customer-360/

Company Facts

Organization Name

PwC

Date Founded

1998

Company Location

United Kingdom

Company Website

www.pwc.com/us/en/products/customer-link.html

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

Categories and Features

Customer Data Platforms (CDP)

Behavioral Analytics
Campaign Management
Customer Profiles
Customer Segmentation
Data Integration
Data Matching
GDPR Compliance
Personalization
Predictive Modeling

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