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What is Salesforce Essentials?

Essentials offers a robust application that merges sales and customer support capabilities into one cohesive platform. Picture an assistant that scales effortlessly to accommodate your diverse requirements — a thousandfold. Consolidate all your customer data in one place for easy access. Oversee your sales journey from the very first interaction to the ultimate agreement without any hiccups. Engage with your customers through multiple channels, including phone, web chat, social media, and email. Operate your business effortlessly from your mobile device. Generate insightful reports and dashboards to showcase critical business metrics in real-time. Furthermore, seamlessly connect with widely-used tools like Dropbox and DocuSign to enhance your workflow even more. This comprehensive solution not only keeps you connected but also boosts your efficiency in managing both customer relationships and sales activities, ensuring that you remain at the forefront of your business operations. With Essentials, your business can thrive in a competitive marketplace.

What is DocuShare?

Xerox® DocuShare® is a comprehensive content management platform designed to improve your organization’s operational efficiency. By consolidating documents, images, layouts, and presentations within Xerox® DocuShare®, team members gain straightforward access to essential resources that support effective collaboration, sound decision-making, and the successful completion of tasks. This centralized approach not only optimizes workflows but also helps maintain organization and clarity. The platform efficiently captures, indexes, and stores both structured and unstructured data, making the shift to a digital office environment smooth and effective. Moreover, DocuShare® enhances communication among teams through advanced document-level collaboration tools, enabling various departments and remote workers to function more effectively. To protect sensitive data and minimize risks, it provides user- and group-specific access controls alongside extensive tracking, reporting, and retention features. Additionally, its robust search capabilities allow users to quickly locate important business information, whether they are at their desks, using mobile devices, or working with a multifunction printer (MFP). Collectively, these functionalities empower organizations to boost productivity and sustain a competitive advantage in their industries, ultimately leading to improved outcomes and stronger performance. This makes Xerox® DocuShare® an invaluable asset for any organization striving for operational excellence.

Media

Media

Integrations Supported

AIDA
AccuRoute
AppFollow
CA Flowdock
CAPSYS Capture
Esker
EzeScan
GoAnywhere MFT
Goods Product Management
Google Workspace
HubSpot Marketing Hub
NeverBounce
Objective 3Sixty
Process Fusion 360
QuickBooks Online
Salesforce Anywhere
Stackreaction
V-Person
YSoft SAFEQ
iM3 Supply Chain Management Suite

Integrations Supported

AIDA
AccuRoute
AppFollow
CA Flowdock
CAPSYS Capture
Esker
EzeScan
GoAnywhere MFT
Goods Product Management
Google Workspace
HubSpot Marketing Hub
NeverBounce
Objective 3Sixty
Process Fusion 360
QuickBooks Online
Salesforce Anywhere
Stackreaction
V-Person
YSoft SAFEQ
iM3 Supply Chain Management Suite

API Availability

Has API

API Availability

Has API

Pricing Information

$25 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/solutions/essentials/

Company Facts

Organization Name

Xerox

Date Founded

1948

Company Location

United States

Company Website

www.xerox.com/en-us/services/enterprise-content-management

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Financial CRM

Account Alerts
Asset Management
Expense Tracking
Household Tracking
Influence Tracking
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Real Estate CRM

Campaign Management
Client / Property Matching
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation

Categories and Features

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

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