Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Titan Reviews & Ratings
    4.9 out of 5 stars 378 Ratings
    Company Website for Titan
  • SurveySparrow Reviews & Ratings
    4.3 out of 5 stars 3,092 Ratings
    Company Website for SurveySparrow
  • Sogolytics Reviews & Ratings
    4.7 out of 5 stars 869 Ratings
    Company Website for Sogolytics
  • Jotform Reviews & Ratings
    4.6 out of 5 stars 9,009 Ratings
    Company Website for Jotform
  • SurveyLegend Reviews & Ratings
    4.5 out of 5 stars 1,882 Ratings
    Company Website for SurveyLegend
  • Act! Reviews & Ratings
    4.0 out of 5 stars 555 Ratings
    Company Website for Act!
  • SurveyJS Reviews & Ratings
    4.8 out of 5 stars 64 Ratings
    Company Website for SurveyJS
  • GWI Reviews & Ratings
    4.4 out of 5 stars 201 Ratings
    Company Website for GWI
  • Numa Reviews & Ratings
    5.0 out of 5 stars 14 Ratings
    Company Website for Numa
  • WorkTango Reviews & Ratings
    4.7 out of 5 stars 1,554 Ratings
    Company Website for WorkTango

What is Salesforce Feedback Management?

Seamlessly integrate your feedback mechanisms with Salesforce by linking survey outcomes to any Salesforce object. Efficiently tackle customer issues by automatically initiating follow-ups with the appropriate individual or team based on specific survey responses. By embedding Salesforce data, such as case numbers or service representative names, you can enhance the personalization of your surveys and make them more relevant to each respondent. Elevate the leading customer service platform by leveraging valuable insights gathered from feedback. Create Lifecycle Maps that illustrate diverse customer journeys, allowing you to customize each path by identifying critical interaction points where feedback is essential and linking specific surveys to those moments. Engage customers effectively by conducting surveys immediately after service interactions, which ensures the collection of accurate and timely feedback. With Salesforce Feedback Management, you have the ability to reach customers through various channels, including email, SMS, post-chat, WhatsApp, Facebook, third-party websites, and in-app surveys, thereby optimizing your feedback collection strategy. This comprehensive approach guarantees that you stay closely aligned with your customers' evolving needs and preferences as they arise, fostering stronger relationships over time. Monitoring customer sentiment in real-time will enable proactive adjustments to your services and enhance overall satisfaction.

What is Pliik?

Gathering, assessing, and responding to customer feedback can prove to be a daunting task, particularly when approached manually and individually. With feedback flooding in from a myriad of customer support channels, it often gets lost in the shuffle without adequate organization. The arduous task of pulling feedback from various platforms becomes even more challenging due to the inconsistent formats each tool employs. It is high time to abandon that never-ending spreadsheet that remains ignored. The process of manually tagging feedback consumes precious time and results in cluttered documents that are hard to decipher, ultimately leading to a lack of engagement with the valuable insights. By honing in on your customers' actual needs, you have the potential to enhance retention significantly, as even a modest 5% increase could lead to a profit surge ranging from 25% to 95%. Pliik provides a smooth integration with your customer communication platforms, allowing for automatic categorization, storage, and organization of feedback. Effortlessly connect with the feedback tools favored by your team, spotlight the most critical issues, and share your insights effectively across the organization. Keeping track of your feedback has never been simpler, and with Pliik, you can consistently prioritize your customers' opinions. In this way, your business can foster a culture that values and acts on customer insights, paving the way for sustained growth and improvement.

Media

Media

Integrations Supported

Salesforce

Integrations Supported

Appbot
GitHub
Gmail
Google Docs
Google Forms
Google Sheets
HubSpot CRM
HubSpot Customer Platform
Intercom
Productboard
QuickBooks Online
Slack
Typeform
WooCommerce
X (Twitter)
Zapier
Zendesk Sell
tawk.to

API Availability

API Availability

Pricing Information

$300 per 1,000 responses
Free Trial Offered?

Pricing Information

$50 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

Salesforce

Company Location

United States

Company Website

www.salesforce.com/products/platform/products/feedback-management/

Company Facts

Organization Name

pliik

Date Founded

2019

Company Location

Switzerland

Company Website

pliik.dev

Categories and Features

Customer Feedback

Not specified

Categories and Features

Popular Alternatives

Zonka Feedback Reviews & Ratings

Zonka Feedback

4.8 out of 5 stars

Popular Alternatives

Benbria Loop Reviews & Ratings

Benbria Loop

Benbria
Delighted Reviews & Ratings

Delighted

Qualtrics
SalesCaptain Reviews & Ratings

SalesCaptain

4.5 out of 5 stars