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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Data Quality Sense?

Data Quality Sense (DQS) is an all-in-one application dedicated to data quality, tailored for Salesforce users by Tucario, allowing them to evaluate, monitor, and improve the reliability of their CRM data seamlessly within the Salesforce platform, eliminating the need for any data exports. The DQS assesses data using six essential criteria — Completeness, Validity, Uniqueness, Consistency, Timeliness, and PII Detection — producing a detailed Data Quality Score at various hierarchies such as organization, object, and field levels. With its user-friendly no-code Definition Builder, which operates through a five-step wizard, administrators can easily set up rules, while automated scans keep the data scores updated, and Insight Studio provides insights into trends and the overall health of data fields. Additionally, the application includes an automated PII detection feature that recognizes eight different formats, including Social Security Numbers, credit card information, IBANs, email addresses, IP addresses, and birth dates, helping organizations to pinpoint and protect sensitive data before any security incidents arise. As the necessity for tools like Agentforce and AI expands, DQS prepares your Salesforce data for optimal AI applications, underscoring the importance of data integrity in determining the effectiveness of AI agents. This cutting-edge solution is conveniently available on the Salesforce AppExchange for users looking to enhance their data quality management. By prioritizing data security and quality, organizations can not only protect sensitive information but also maximize the potential of their CRM systems.

Media

Media

Integrations Supported

Salesforce
NVIDIA Nemotron
Salesforce Agentforce

Integrations Supported

Salesforce

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$1000
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Tucario

Date Founded

2025

Company Location

Poland

Company Website

dataqualitysense.com

Categories and Features

AI Models

Not specified

AI Reasoning Models

Not specified

Categories and Features

Data Quality

Not specified

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