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What is Koa?

Salesforce Koa marks the company's first CRM reasoning model specifically designed for Agentforce, leveraging the power of NVIDIA Nemotron and drawing from an extensive 27 years of Salesforce CRM knowledge to adeptly handle complex, multi-step tasks in enterprise settings. This model is built upon nearly three decades of CRM application expertise and has been further refined through training on a specialized synthetic dataset that mirrors genuine business workflows, processes, and compliance requirements. The training scenarios are meticulously designed to emulate the reasoning, tool usage, and decision-making strategies that Agentforce agents utilize throughout the customer journey, including critical activities such as lead generation, opportunity qualification, and service case resolution across more than 14 distinct industries. Koa is purpose-built for precise CRM functionalities and is evaluated using the Salesforce CRM Bench, which includes authentic workflows like opportunity updates, case routing, and follow-up scheduling. Salesforce reports that Koa delivers an 11% improvement in accuracy for choosing the right actions and recalls customer context with a reliability that is 2.1 times superior to earlier models. This groundbreaking methodology not only boosts operational efficiency but also greatly enhances the overall customer experience, making it a vital tool for businesses aiming to optimize their customer interactions. By integrating advanced reasoning capabilities, Koa positions itself as a transformative solution in the realm of customer relationship management.

What is Phi-4?

Phi-4 is an innovative small language model (SLM) with 14 billion parameters, demonstrating remarkable proficiency in complex reasoning tasks, especially in the realm of mathematics, in addition to standard language processing capabilities. Being the latest member of the Phi series of small language models, Phi-4 exemplifies the strides we can make as we push the horizons of SLM technology. Currently, it is available on Azure AI Foundry under a Microsoft Research License Agreement (MSRLA) and will soon be launched on Hugging Face. With significant enhancements in methodologies, including the use of high-quality synthetic datasets and meticulous curation of organic data, Phi-4 outperforms both similar and larger models in mathematical reasoning challenges. This model not only showcases the continuous development of language models but also underscores the important relationship between the size of a model and the quality of its outputs. As we forge ahead in innovation, Phi-4 serves as a powerful example of our dedication to advancing the capabilities of small language models, revealing both the opportunities and challenges that lie ahead in this field. Moreover, the potential applications of Phi-4 could significantly impact various domains requiring sophisticated reasoning and language comprehension.

Media

Media

Integrations Supported

Azure Voice Live API
BLACKBOX AI
Database Mart
Hugging Face
LM-Kit.NET
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
NativeMind
Private Mind
Runpod
Salesforce
Salesforce Agentforce

Integrations Supported

Azure Voice Live API
BLACKBOX AI
Database Mart
Hugging Face
LM-Kit.NET
Microsoft Foundry
Microsoft Foundry Models
NVIDIA Nemotron
NativeMind
Private Mind
Runpod
Salesforce
Salesforce Agentforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/agentforce/koa/

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

microsoft.com

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