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What is Salesforce Loyalty Management?

Salesforce Loyalty Management serves as a robust platform designed to help organizations create and manage intelligent, tailored loyalty programs that enhance customer engagement and increase their lifetime value. Built on the Salesforce Customer 360 Platform, it enables businesses to craft loyalty schemes featuring various tiers, points, rewards, and benefits that cater to both B2B and B2C markets. This solution fosters collaboration across diverse sectors, allowing customers to earn and redeem rewards across multiple brands, while also equipping businesses with tools for effectively onboarding partners and coordinating joint marketing campaigns. By utilizing AI-driven functionalities, it helps companies identify brand advocates, oversee referral programs, and deliver personalized promotions based on customer data and behavioral insights. In addition, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management provides a unified view of the customer, facilitating smooth interactions at every touchpoint. This holistic strategy not only strengthens customer loyalty but also contributes to sustainable growth for businesses over the long term. Ultimately, the platform positions brands to build lasting relationships with their customers, ensuring they remain engaged and satisfied.

What is 99minds?

99minds delivers an all-encompassing approach for acquiring, retaining, and engaging customers. Our platform provides marketing automation solutions across various channels for both eCommerce and physical stores, including management and processing of Gift Cards, Loyalty and Reward Programs, as well as Coupons and Referral initiatives. The standout characteristic of 99minds is its user-friendly, plug-and-play marketing platform that is also budget-friendly. This tool equips marketing teams to design tailored promotions and foster a seamless omnichannel experience for consumers. By utilizing 99minds, businesses can transform their customers into enthusiastic brand advocates. Additionally, you have the ability to craft customized campaigns that captivate audiences, resulting in the generation of millions in coupons, data-driven discount codes, referral programs for shoppers, and loyalty initiatives aimed at retaining valued patrons. Moreover, the platform's analytics can help track campaign success and customer engagement effectively.

Media

Media

Integrations Supported

Salesforce
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Tableau

Integrations Supported

Salesforce
BigCommerce
Facebook
Instagram
Magento
Omnisend
Shopify
Slack
X (Twitter)
iPaaS.com

API Availability

API Availability

Pricing Information

$20,000 per month
Free Trial Offered?

Pricing Information

$19 per month
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/loyalty-management/

Company Facts

Organization Name

99minds

Date Founded

2019

Company Location

United States

Company Website

www.99minds.io

Categories and Features

Customer Loyalty

Not specified

Loyalty Management

Not specified

Categories and Features

Customer Loyalty

Not specified

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