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What is Salesforce Loyalty Management?

Salesforce Loyalty Management serves as a robust platform designed to help organizations create and manage intelligent, tailored loyalty programs that enhance customer engagement and increase their lifetime value. Built on the Salesforce Customer 360 Platform, it enables businesses to craft loyalty schemes featuring various tiers, points, rewards, and benefits that cater to both B2B and B2C markets. This solution fosters collaboration across diverse sectors, allowing customers to earn and redeem rewards across multiple brands, while also equipping businesses with tools for effectively onboarding partners and coordinating joint marketing campaigns. By utilizing AI-driven functionalities, it helps companies identify brand advocates, oversee referral programs, and deliver personalized promotions based on customer data and behavioral insights. In addition, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management provides a unified view of the customer, facilitating smooth interactions at every touchpoint. This holistic strategy not only strengthens customer loyalty but also contributes to sustainable growth for businesses over the long term. Ultimately, the platform positions brands to build lasting relationships with their customers, ensuring they remain engaged and satisfied.

What is Impact Advocate?

Impact Advocate is a dynamic loyalty and rewards platform that has transformed how businesses engage with their customers. Utilized by some of the most progressive and rapidly expanding brands globally, Impact Advocate facilitates customer rewards, fosters loyalty communities, and boosts revenue streams. With Impact Advocate, businesses can incentivize customer behaviors both within the app and externally, while also encouraging users to expand their customer network through referrals. The platform's rewards engine enables the establishment of tailored earning conditions, various reward tiers, and a diverse array of incentives, allowing for the creation of personalized reward programs. Additionally, features such as seamless integrations, robust security measures, fraud detection capabilities, and support for multiple languages ensure that businesses have the tools necessary for sustainable growth in today's competitive market.

Media

Media

Integrations Supported

Salesforce
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Tableau

Integrations Supported

Salesforce
Adobe Marketo Engage
AppsFlyer
Branch
Crowdin
Google Analytics
HubSpot Marketing Hub
Recurly
Salesforce Marketing Cloud Account Engagement
Segment
Stripe
Zapier
impact.com

API Availability

API Availability

Has API

Pricing Information

$20,000 per month
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/loyalty-management/

Company Facts

Organization Name

impact.com

Date Founded

2015

Company Location

United States

Company Website

impact.com/advocate

Categories and Features

Customer Loyalty

Not specified

Loyalty Management

Not specified

Categories and Features

Advocacy

Advocate Management
Campaign Management
Customer Advocacy
Event Triggered Actions
Forms Management
Rewards Program
Social Engagement

Affiliate

Affiliate Management
Affiliate Tracking
Banner Management
Commission Management
Contest Management
Coupon Management
Email / Newsletter Communication
Fraud Detection
Multi-Language
Social Sharing

Customer Loyalty

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Influencer Marketing

CRM
Campaign Management
Faceted Search / Filtering
Payment Tracking
ROI Tracking
Social Media Monitoring

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Referral

Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Engagement
Loyalty Program
Referral Tracking
Rewards Management

Reputation Management

Campaign Management
Gamification
Review Monitoring
Social Media Monitoring

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