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What is Salesforce Loyalty Management?

Salesforce Loyalty Management serves as a robust platform designed to help organizations create and manage intelligent, tailored loyalty programs that enhance customer engagement and increase their lifetime value. Built on the Salesforce Customer 360 Platform, it enables businesses to craft loyalty schemes featuring various tiers, points, rewards, and benefits that cater to both B2B and B2C markets. This solution fosters collaboration across diverse sectors, allowing customers to earn and redeem rewards across multiple brands, while also equipping businesses with tools for effectively onboarding partners and coordinating joint marketing campaigns. By utilizing AI-driven functionalities, it helps companies identify brand advocates, oversee referral programs, and deliver personalized promotions based on customer data and behavioral insights. In addition, when integrated with Salesforce Marketing Cloud, Service Cloud, and Tableau, Loyalty Management provides a unified view of the customer, facilitating smooth interactions at every touchpoint. This holistic strategy not only strengthens customer loyalty but also contributes to sustainable growth for businesses over the long term. Ultimately, the platform positions brands to build lasting relationships with their customers, ensuring they remain engaged and satisfied.

What is Joy Loyalty?

Joy Loyalty distinguishes itself as a brilliantly crafted, smart, and engaging loyalty platform tailored specifically for Shopify, gaining the confidence of more than 20,000 merchants worldwide. The platform is founded on three essential elements: an impressive visual experience that includes Web Components, a Sidebar, and a Widget UI designed to uphold brand identity; an AI Intelligence component, embodied by the Merchant Copilot agent, which independently generates campaigns, organizes customer data, and conducts A/B testing; and a Social dimension that transforms all interactions—ranging from referrals to user-generated content—into significant loyalty achievements. Unlike traditional loyalty programs that primarily engage customers during sales transactions, Joy cultivates continuous relationships with your brand in between purchases through diverse features such as account management, gamification, membership tiers, digital wallet passes, and social media interactions. This all-encompassing strategy guarantees that customers stay connected with your brand, fostering a meaningful relationship that transcends mere single transactions and promotes a community of loyal patrons.

Media

Media

No images available

Integrations Supported

Salesforce
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Shopify
Tableau

Integrations Supported

Salesforce
Salesforce Agentforce Marketing
Salesforce Agentforce Service
Shopify
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

$20,000 per month
Free Trial Offered?
Free Version

Pricing Information

$29/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/marketing/loyalty-management/

Company Facts

Organization Name

Joy Loyalty

Date Founded

2021

Company Location

Vietnam

Company Website

joy.so/

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Categories and Features

Customer Loyalty

CRM
Corporate Memberships
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

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