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Ratings and Reviews 0 Ratings
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MoneypennyMoneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.
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What is Salesforce Service Cloud?
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What is Bugsee?
Bugsee offers a comprehensive solution for diagnosing bugs and crashes in live applications by providing access to video recordings, network data, and logs that identify the sources of these issues, thus removing the necessity to recreate infrequent problems. This platform guarantees that all essential information is at your fingertips, allowing a clear understanding of what triggered unexpected behavior in your application. Users can analyze video footage that captures user interactions, backend exchanges, and system conditions linked to specific incidents. In addition, Bugsee delivers insights on frequent crashes and examines patterns influenced by device type, operating system version, and timing. You will receive in-depth details such as the precise filename, method, and line number where the crash took place, alongside the states of all other running threads during the event. Moreover, it records all HTTP and HTTPS requests and responses, including headers and content, related to your application, which allows you to synchronize console logs with the captured video and network activities for thorough analysis. This complete perspective on your application's performance not only facilitates quicker fixes but also improves overall reliability and user satisfaction. Ultimately, Bugsee empowers developers to maintain a higher standard of application performance.
Integrations Supported
Amp Impact
Board
ChurnZero
ComplianceQuest
ExpertusONE LMS
Faraday
Guru
HubSpot Customer Platform
IBM Cloud Mass Data Migration
InGenius
Integrations Supported
Amp Impact
Board
ChurnZero
ComplianceQuest
ExpertusONE LMS
Faraday
Guru
HubSpot Customer Platform
IBM Cloud Mass Data Migration
InGenius
API Availability
Has API
API Availability
Has API
Pricing Information
$75.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Salesforce Service Cloud
Date Founded
1999
Company Location
United States
Company Website
www.salesforce.com
Company Facts
Organization Name
Bugsee
Company Location
United States
Company Website
www.bugsee.com
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Workflow Management
Access Controls/Permissions
Approval Process Control
Business Process Automation
Calendar Management
Compliance Tracking
Configurable Workflow
Customizable Dashboard
Document Management
Forms Management
Graphical Workflow Editor
Mobile Access
No-Code
Task Management
Third Party Integrations
Workflow Configuration
Categories and Features
Bug Tracking
Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management