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What is Sansay VSXi Software SBC?

The VSXi Session Border Controller (SBC) by Sansay is a powerful software-based solution tailored for communication service providers, offering critical features such as security, NAT, protocol normalization, and efficient session management. It possesses the capability to manage up to 500,000 simultaneous calls and 1 million SIP registrations, providing the scalability required for large-scale implementations. The VSXi is particularly adept at supporting SIP trunking applications, effectively addressing needs related to Least Cost Routing and NAT traversal. In addition, it offers programmable SIP trunking capabilities that cater to both authenticated and unauthenticated trunks, with features like extension-to-extension dialing, call forwarding, and failover options. It also facilitates seamless integration with Microsoft Teams through Direct Routing, allowing users to make, receive, and transfer calls between Teams and the public switched telephone network (PSTN). The flexibility of the VSXi is further demonstrated by its deployment capabilities in cloud environments, and it includes APIs that enable extensive integration and customization, accommodating the varied requirements of service providers. This adaptability not only enhances infrastructure but also empowers service providers to optimize their communication services effectively. Overall, the VSXi stands out as a critical component in modern telecommunication ecosystems.

What is Juris Astra?

Juris Astra provides an all-encompassing call center solution tailored for both inbound and outbound communication needs, incorporating key elements like an automatic call distributor (ACD), interactive voice response (IVR), and a dialler system. In addition to these core components, it also offers optional features for customer relationship management (CRM), sales force management, marketing oversight, and case management, which facilitate the effective handling of sales leads, marketing initiatives, customer complaints, service requests, and overall customer service challenges. This integrated solution allows for the streamlined management of multiple communication channels such as telephony, email, web chat, fax, and SMS, all through automated processes. The PABX system underpins telephony connections, supporting incoming lines from various telecommunications providers, including ISDN PRI or CO Analog PSTN trunks, and connecting extension lines to agents or users. Among its extensive features, Juris Astra includes caller privileges, Class of Service (CoS) for outgoing calls, compatibility with both hardphones and softphones, VoIP capabilities, and SIP integration. By offering such a diverse range of functionalities, Juris Astra positions itself as a crucial asset for improving operational effectiveness in customer engagement, ultimately streamlining communication and enhancing customer satisfaction. Furthermore, it empowers businesses to adapt to evolving communication demands while maintaining high standards of service delivery.

Media

Media

Integrations Supported

Microsoft Teams

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Sansay

Date Founded

2002

Company Location

United States

Company Website

www.sansay.com/products/vsxi/

Company Facts

Organization Name

Juris Technologies

Date Founded

1997

Company Location

Malaysia

Company Website

juristech.net

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Scripting
Campaign Management
Escalation Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Real-time Chat
Reporting/Analytics

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