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What is Saysimple?

Introducing Your Comprehensive Customer Communication Platform This unified system enables customers to reach out through any preferred channel, leading to improved teamwork, streamlined processes, and increased customer satisfaction. By centralizing all incoming communications, you can enhance collaboration significantly and become more accessible while fostering flexible workflows using platforms like WhatsApp Business, Messenger, Livechat, and Apple Business Chat. The platform features a multichannel inbox and offers valuable analytics and insights. Key Channels and Features: WhatsApp Business API, social messaging, outbound messaging, live chat, chat widget, a dedicated teams module, intelligent routing, call deflection, and efficient tag and label management, along with robust user and contact management systems. With these tools, your communication will not only be more organized but also more effective, ensuring that customer interactions are handled with care and precision.

What is HORISEN Omnichannel Router?

The HORISEN Omnichannel Router is an all-inclusive solution designed for routing and orchestrating messages, specifically crafted for telecom operators, CPaaS providers, messaging companies, and any entity seeking to enhance customer interactions across diverse platforms. It features a unified API and a routing framework that effectively manages incoming and outgoing communications via channels like SMS, RCS, WhatsApp Business, Telegram, Instagram, Facebook Messenger, and email. This integration allows teams to efficiently centralize their channel connections, set up routing protocols and fallback plans, and monitor multiple channels and accounts, while also enabling customer notifications, order and delivery updates, banking alerts, one-time passcodes, transaction confirmations, two-way messaging, chatbot functionalities, and personalized marketing journeys. The system offers flexibility by being available as a cloud-based service or for on-premise installation, granting organizations the ability to seamlessly incorporate messaging capabilities into their existing systems and improve their CPaaS or SaaS offerings. Furthermore, the platform's adaptability ensures that businesses can quickly modify their communication strategies to effectively address the changing demands of their customers. This comprehensive approach not only enhances operational efficiency but also fosters stronger connections between businesses and their clientele.

Media

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No images available

Integrations Supported

Google Business Messages
Apple Business Chat
Bird
CDK Global
Facebook Messenger
Google Maps
Insocial
Instagram
LINE
Salesforce
Telegram
Twilio
Viber
WeChat
WhatsApp
X (Twitter)

Integrations Supported

Google Business Messages

API Availability

Has API

API Availability

Has API

Pricing Information

€15 per user per month
Flexible prices for every type of business. You can select the right plan for your team.

*Billed annually
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS
iPhone
iPad

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Saysimple

Date Founded

2014

Company Location

Netherlands

Company Website

saysimple.com

Company Facts

Organization Name

HORISEN

Date Founded

2001

Company Location

Switzerland

Company Website

www.horisen.com

Categories and Features

Customer Communications Management

Chat / Messaging
Multi-Channel Communications
Personalization
Template Management

Customer Engagement

Analytics
Communication Management
Feedback Collection
Live Chat

Live Chat

Canned Responses
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Stickers / GIFs

Team Chat

End-to-End Encryption (E2EE)
Groups / Channels
Payments
Stickers / GIFs

Categories and Features

Messaging

Not specified

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