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What is Sayint?

Sayint plays a crucial role in pinpointing vital action items by adeptly capturing and transforming customer interactions into actionable insights. Stakeholders can utilize this information to improve, automate, or innovate essential business processes. In contrast to the common industry practice of analyzing merely 2-3% of conversations, Sayint allows organizations to evaluate every interaction comprehensively. Furthermore, the platform alerts appropriate teams to potential risks and compliance violations, which significantly reduces the likelihood of facing penalties. As a result, the documentation and verification of compliance are made far more efficient. By monitoring key performance metrics such as Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and Customer Effort Score (CES) according to industry standards, and by enabling a thorough analysis of customer journeys across various data sources, Sayint employs a holistic approach to boost customer engagement and operational effectiveness. This cohesive strategy not only equips organizations to make informed, data-driven choices but also strengthens their relationships with customers, ultimately leading to enhanced customer loyalty and satisfaction. The emphasis on comprehensive interaction analysis positions Sayint as a transformative tool in the realm of customer relationship management.

What is Aceyus?

Leverage real-time metrics within your call center to significantly improve the customer experience. By incorporating both internal and external data sources, you can effectively address negative interactions and visualize key performance indicators (KPIs) such as customer satisfaction scores. This integration helps to reduce unnecessary labor expenses and optimize call routing by providing immediate insights into call volumes and queue statuses, thus offering a thorough overview of your operations. Additionally, by utilizing contextual information, you can predict the best actions for your customers, ensuring timely engagement throughout their purchasing journey. Enhance team productivity with flexible dashboards that allow managers to evaluate team performance and delve into the contributions of individual agents, creating a more productive work atmosphere. Furthermore, this strategy not only boosts operational efficiency but also fortifies customer relationships, resulting in enhanced long-term loyalty. Ultimately, the combination of these practices cultivates a more responsive and customer-centric call center environment.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$60 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sayint

Date Founded

2017

Company Location

India

Company Website

www.sayint.ai

Company Facts

Organization Name

Aceyus

Date Founded

2002

Company Location

United States

Company Website

www.aceyus.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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