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What is ScalePad Lifecycle Manager?

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.

What is Infraon IMS?

Infraon IMS is an AI-driven Unified Infrastructure Monitoring Suite designed for IT and Networking, offering a comprehensive platform that delivers accurate monitoring, in-depth insights, and swift troubleshooting capabilities for diverse IT infrastructures in enterprises of all scales. By facilitating collaboration among teams, it allows for the seamless sharing of real-time alerts and reports regarding network and application performance, thereby enhancing overall service quality. Users can transition from manual management to automated processes, enabling centralized control over all devices from a single interface, which improves efficiency and reduces response times. This innovative solution not only streamlines operations but also empowers organizations to maintain optimal performance across their entire IT ecosystem.

Media

Media

Integrations Supported

ServiceNow
Atera
Autotask PSA
Barracuda Cloud
Cisco Meraki
ConnectWise Automate
Datto ALTO
Datto RMM
Freshservice
HaloPSA
Kaseya 365
Kaseya BMS
Kaseya VSA
LogMeIn Central
ManageEngine Desktop Central MSP
Naverisk RMM & PSA
ScalePad
ScalePad Backup Radar

Integrations Supported

ServiceNow
Infraon Infinity
Track-It!

API Availability

API Availability

Has API

Pricing Information

$149/month
X: Complete Customer Success

$15.00 per 1 Licensed Client Per Month
Free Version

Pricing Information

$10 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Mac
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

ScalePad

Date Founded

2015

Company Location

Canada

Company Website

www.scalepad.com/lifecycle-manager/

Company Facts

Organization Name

Infraon

Company Location

India

Company Website

infraon.io/infraon-ims.html

Categories and Features

Asset Tracking

Not specified

IT Asset Management

Not specified

MSP

Not specified

Warranty Management

Not specified

Categories and Features

Asset Tracking

Activity Tracking
Audit Trails
Barcoding / RFID
Depreciation Tracking
Inventory Management
QR Codes

Database Monitoring

Autodiscovery
Dashboard
Historical Trend Analysis
Multitenancy
Notifications / Alerts
Performance Monitoring
Predictive Analytics

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

MSP

Dashboard
Help Desk
Issue Management
Live Chat
Project Management
Remote Access
Remote Systems Monitoring

Network Management

Not specified

Network Monitoring

Bandwidth Monitoring
Baseline Manager
Diagnostic Tools
IP Address Monitoring
Internet Usage Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting

Remote Desktop

Cross-Platform Access
File Transfer
Group View
Record Remote Sessions
User Management

Server Management

CPU Monitoring
Database Servers
Email Monitoring
Event Logs
History Tracking
Virtual Machine Monitoring

Service Desk

CMDB
Change Management
Incident Management
Knowledge Base
Mobile Access
Remote Control
SLA Management
Self Service Portal

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