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What is ScalePad Lifecycle Manager?

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship. Why become a Lifecycle Manager Partner? Know Every Client Inside and Out: Bring hardware, software, goals, and roadmaps in one place—so you always know where each client stands, where they’re headed, and can lead every conversation with confidence. Build Roadmaps That Drive Clients Forward: Create forward-looking roadmaps that show clients where they’re going—and why. Proactively budget for what’s next and connect every IT recommendation to real business outcomes. Turn Every QBR Into a Strategic Moment: Turn updates into action plans that lead to real decisions. Walk into every meeting prepared with tailored client insights—not generic slides––and leave with buy-in, budget, and clear next steps. See the Risks Before They Become Regrets: Centralized asset visibility and real-time risk insights help you identify aging hardware, expiring warranties, and other blind spots—so you can act early, prevent downtime, and show clients you’re always one step ahead.

What is Pulseway?

Pulseway is a comprehensive remote monitoring and management (RMM) solution designed for IT departments and managed service providers (MSPs), granting users full control over their IT environments. The software is user-friendly and can be deployed rapidly, ensuring that IT challenges are detected, tracked, and addressed promptly. With the Pulseway dashboard, users benefit from extensive visibility, sophisticated automation capabilities, remote management options, as well as OS and third-party patch management. Additionally, it offers network monitoring, IT automation, custom reporting, complete command traceability, and email notifications, among various other functionalities. The platform also provides optional add-ons for endpoint protection, business management (PSA), backup and disaster recovery solutions, along with integrations with leading antivirus providers, enhancing the efficiency and effectiveness of your IT operations. Each day, more than 6,000 customers globally rely on Pulseway to oversee their IT infrastructure, making it a trusted choice in the industry. To experience its capabilities, you can sign up for a complimentary 14-day trial.

Media

Media

Integrations Supported

ConnectWise PSA
Datto RMM
Hudu
IT Glue
Atera
Auvik
Barracuda Cloud
Cisco Meraki
Datto ALTO
Kaseya VSA
LogMeIn Central
ManageEngine Desktop Central MSP
N-able N‑central
NinjaOne
Pulseway
ScalePad Backup Radar
SonicWall Analytics

Integrations Supported

ConnectWise PSA
Datto RMM
Hudu
IT Glue
OpenText Core Endpoint Protection
PagerDuty
Zendesk

API Availability

API Availability

Has API

Pricing Information

$149/month
X: Complete Customer Success

$15.00 per 1 Licensed Client Per Month
Free Version

Pricing Information

$27/month
Starts from $27 per month, until 20 endpoints. Tier-based discounts will be applied.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

ScalePad

Date Founded

2015

Company Location

Canada

Company Website

www.scalepad.com/lifecycle-manager/

Company Facts

Organization Name

MMSOFT Design

Date Founded

2011

Company Location

Ireland

Company Website

www.pulseway.com/

Categories and Features

Asset Tracking

Not specified

IT Asset Management

Not specified

MSP

Not specified

Warranty Management

Not specified

Categories and Features

Application Performance Monitoring (APM)

Baseline Manager
Diagnostic Tools
Performance Control
Resource Management
Server Performance
Trace Individual Transactions

Data Center Management

Audit Trail
Cross Reference System
Device Auto Discovery
Diagnostic Testing
Multi-Platform
Multi-User
Power Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Depreciation Management
IT Service Management
Inventory Management
Maintenance Management
Supplier Management

IT Infrastructure Monitoring

Alerts / Notifications
Application Monitoring
Bandwidth Monitoring
Capacity Planning
Configuration Change Management
Data Movement Monitoring
Health Monitoring
Multi-Platform Support
Performance Monitoring
Point-in-Time Visibility
Reporting / Analytics
Virtual Machine Monitoring

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Network Management

Not specified

Network Monitoring

Bandwidth Monitoring
Diagnostic Tools
IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Network Troubleshooting

Alerts / Escalation
Configuration Management
Connectivity Management
Network Analysis
Network Monitoring

Patch Management

Alerts/Notifications
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritization
Remote Access/Control
Vulnerability Scanning

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Server Management

CPU Monitoring
Credential Management
Database Servers
Event Logs
History Tracking
Patch Management
Scheduling
User Activity Monitoring
Virtual Machine Monitoring

Website Monitoring

Availability Testing
Event Logs
Event-Based Notifications
Mail Server Monitoring
Maintenance Scheduling
Performance Metrics
Real Time Monitoring
Uptime Reporting

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