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What is Scout by Miller Heiman Group?

Modern sellers encounter the complex task of making numerous decisions while aiming to optimize their resource distribution. At the same time, sales managers struggle to evaluate and improve overall sales outcomes, largely due to insufficient actionable insights derived from existing CRM data. Scout, developed by Miller Heiman Group, effectively tackles these sales-related hurdles. By combining the insights from our acclaimed sales training programs—Strategic Selling®, Conceptual Selling®, and Large Account Management ProcessSM (LAMP®)—with cutting-edge, analytics-driven sales technologies, Scout greatly enhances the likelihood of closing sales and integrates Miller Heiman Group's vital methodologies into the selling framework. This strategy not only fosters the adoption of essential sales techniques but also leads to enhanced performance among teams. Moreover, it features a mobile-first design to guarantee accessibility anytime and anywhere, which promotes more effective and tailored coaching for sellers on a larger scale. By adopting this groundbreaking solution, sales teams can fundamentally change their approach and achieve higher levels of success in a competitive market. As a result, organizations can expect to see a significant shift in their sales dynamics, ultimately leading to increased revenue and growth opportunities.

What is Backstory?

Backstory is an AI-powered revenue intelligence platform built to give sales organizations deeper visibility into deals, accounts, pipelines, forecasts, and customer engagement. It connects with existing CRM, email, calendar, meeting, and sales applications to collect account activity without requiring representatives to manually enter every interaction. Calls, meetings, stakeholders, and other engagement signals can be automatically associated with the relevant opportunities and accounts. The platform analyzes this information alongside historical sales patterns to evaluate deal health and estimate the likelihood that an opportunity will close. Revenue teams can use the resulting insights to identify risks, stalled deals, missing contacts, coverage gaps, bottlenecks, and potential expansion opportunities. Stakeholder mapping helps sellers understand the people involved in each buying process and determine whether important decision-makers or influencers are missing. Backstory also generates deal-specific recommendations that suggest possible next steps based on buyer activity and the context surrounding an opportunity. AI sales coaching capabilities can help representatives evaluate their approach and improve execution without relying solely on periodic manager reviews. Sales leaders and revenue operations teams can use forecasting and pipeline management features to compare opportunities, monitor changes, and improve visibility into expected revenue. The platform also supports renewal and retention use cases by applying account activity intelligence to existing customer relationships. Backstory is intended for organizations that want to combine automated sales data capture with AI analysis to improve pipeline management, forecasting, account strategy, opportunity qualification, and day-to-day selling decisions.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Salesforce

Integrations Supported

Google Workspace
Microsoft 365
Okta
Outreach
Reduct
Shift
Slack
Tableau
Vonage Contact Center

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$50 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Miller Heiman Group

Date Founded

1960

Company Location

United States

Company Website

millerheimangroup.com/technology/scout/

Company Facts

Organization Name

Backstory (People.ai)

Date Founded

2016

Company Location

United States

Company Website

www.backstory.ai/

Categories and Features

Sales Analytics

Not specified

Sales Training

Not specified

Categories and Features

Account Planning

Not specified

AI Sales Assistants

Not specified

AI Sales Tools

Not specified

Data Enrichment

Not specified

Inside Sales

Dashboard
Data Management
Lead Capture
Performance Management

Revenue Intelligence

Not specified

Revenue Operations

Not specified

Sales Analytics

Not specified

Sales Intelligence

Not specified

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