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QEvalManual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.
What is Scratcher?
Scratcher.io is a holistic gamification marketing platform designed for businesses eager to innovate and enhance their digital customer acquisition efforts. In a landscape where typical static content often fails to capture attention, Scratcher.io provides a lively and flexible solution that converts these unengaging formats into captivating interactive marketing experiences.
Featuring over 35 customizable campaign options like interactive quizzes, fortune wheels, digital scratch cards, and advent calendars, the platform excels at turning passive website visitors into engaged and enthusiastic participants in marketing efforts.
What distinguishes this platform is its user-friendly no-code functionality; through an intuitive drag-and-drop editor, users can effortlessly customize each campaign, ensuring it seamlessly reflects their brand's identity with white-labeling options. Additionally, the diverse deployment capabilities are impressive, allowing campaigns to be embedded on websites or apps, shared via email and social media promotions, or even used to direct offline audiences to online experiences through QR codes, making it an invaluable asset for any marketing plan. Ultimately, Scratcher.io empowers businesses to foster deeper connections with their audience through interactive engagement.
What is Qualifio?
Elevate your marketing strategy by incorporating captivating interactive quizzes, contests, polls, and a diverse collection of 50 animated games specifically crafted for maximum conversion effectiveness. By providing incentives for each interaction, you can enhance the customer experience throughout their entire journey with your brand. Additionally, ensure a smooth integration of the platform with your enterprise data tools to break down data silos. Qualifio Engage enables large brands and media organizations to connect with audiences through a variety of digital channels by offering over 50 interactive formats, such as quizzes, contests, surveys, and more. The platform adheres to GDPR regulations, facilitating the collection of valuable first- and zero-party data that can seamlessly integrate into your existing systems for improved data analysis. With over 400 clients across Europe currently utilizing Qualifio Engage, it has established itself as a reliable solution in the industry. By weaving these engaging elements into your strategy, you not only enhance customer experiences but also foster stronger connections with your audience, ultimately driving brand loyalty and satisfaction.
Integrations Supported
Mailchimp
ActiveCampaign
Agillic
Apsis One
Drip
Emarsys
Google Analytics
Heyloyalty
HubSpot CRM
Klaviyo
Integrations Supported
Mailchimp
ActiveCampaign
Agillic
Apsis One
Drip
Emarsys
Google Analytics
Heyloyalty
HubSpot CRM
Klaviyo
API Availability
Has API
API Availability
Has API
Pricing Information
$129/month
Our pricing is transparent and scales with your requirements:
Free Trial Account: Perfect for exploring the platform without any commitment.
Scalable Packages: Various pricing tiers tailored to different company sizes and goals.
Flexible Add-ons: Modularly expand your package with exactly the features you need, whenever you need them.
Free Trial Account: Perfect for exploring the platform without any commitment.
Scalable Packages: Various pricing tiers tailored to different company sizes and goals.
Flexible Add-ons: Modularly expand your package with exactly the features you need, whenever you need them.
Free Version
Free Trial Offered?
Pricing Information
$750 per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Scratcher Aps.
Date Founded
2017
Company Location
Denmark
Company Website
scratcher.io/de
Company Facts
Organization Name
Qualifio
Date Founded
2011
Company Location
Belgium
Company Website
www.qualifio.com
Categories and Features
Gamification
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
Categories and Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video