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What is Screeb?

Screeb offers valuable insights into your application's user base by pinpointing essential users such as Power Users and identifying those who may be losing interest, enabling a focus on individuals instead of merely features. By avoiding the overwhelm of countless metrics and dashboards, you can achieve a clear understanding of user behaviors, needs, and the necessary actions to take next. Our method, which revolves around Product-Led User Research, helps you uncover vital improvement areas and respond with greater agility. Screeb can be easily integrated into your web and mobile applications or connected to Segment to utilize your current tagging system effectively. Furthermore, you can share insights and results across your daily tools used for product management, customer success, or marketing, allowing you to make quicker, well-informed decisions. This synergy between understanding users and implementing actionable strategies not only enhances your development process but also ensures it remains responsive to users’ needs. Such a comprehensive approach ultimately leads to a more engaged user community and improved application performance.

What is Press'nXPress?

Press’nXPress is an innovative platform focused on experience management that assists businesses in providing exceptional customer service by tracking satisfaction levels in real-time. This cloud-based solution empowers organizations to gather feedback from customers throughout their intricate journeys, touching upon various environments such as physical locations, digital platforms, social media, and voice interactions. By strategically asking pertinent questions during key service moments—whether it’s on a website, during checkout, with a cashier, at an exit, in a cafeteria, in a lobby, at the gym, after a transaction, or following a call—companies can gain valuable insights. The platform supports a variety of feedback collection methods, including kiosks, websites, SMS, email, QR codes, IVR, mobile apps, and online business reviews. Press’nXPress features a sophisticated AI and machine learning engine that operates autonomously to analyze customer journeys and identify gaps in the overall experience. Users can leverage an intuitive CX Insights Dashboard to access actionable insights across all touchpoints in real-time, enabling them to enhance the customer experience effectively. Furthermore, this comprehensive approach ensures that businesses remain attuned to their customers' evolving needs and preferences.

Media

Media

Integrations Supported

Zapier
Android
Apple iOS
Flutter
Harvestr
Intercom
JavaScript
KonnectzIT
Productboard
React
Segment
Slack
Zendesk

Integrations Supported

Zapier
Qualtrics XM Platform

API Availability

API Availability

Has API

Pricing Information

€39 per month
Free Trial Offered?

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Screeb

Company Location

France

Company Website

screeb.app/

Company Facts

Organization Name

Press'nXPress

Date Founded

2018

Company Location

Canada

Company Website

pressnxpress.com

Categories and Features

Customer Experience

Customer Segmentation
Feedback Management

Customer Satisfaction

Not specified

NPS

Not specified

Survey

Mobile Survey
Question Branching
Question Library

Categories and Features

360 Degree Feedback

Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Feedback Collection
Survey Management

Employee Engagement

Benchmarking
Feedback Management
Pulse Surveys

NPS

Not specified

Survey

Custom Survey URLs
Data Analysis Tools
Mobile Survey
Question Library
Site Intercept Survey

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