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support

Ratings and Reviews 0 Ratings

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What is ScreenRec?

ScreenRec combines a free screen recorder, webcam recorder, audio recorder, and screen capture tool in one easy-to-use application for Windows, Linux, and Mac. Users can create tutorials, demonstrations, training videos, visual feedback, and quick video messages without complicated setup. The software provides free cloud storage, records videos without a watermark, and does not impose a recording time limit. Once a recording is finished, ScreenRec creates a unique URL, allowing users to share the video immediately instead of sending large attachments.

What is GrowthDot Video Reply?

Enhance the customer support experience by using the Video Reply app integrated with Zendesk, which enables you to record and send video responses directly within ticket interactions, transcending standard text communications. Despite its potential, the adoption of video in customer support remains surprisingly minimal among many organizations. Video replies offer a fantastic opportunity to swiftly produce product demonstrations, personally introduce yourself to customers, or highlight effective solutions to their issues. This method not only builds trust but also expedites the ticket resolution process, resulting in greater overall customer satisfaction. With the Video Reply feature, you can easily record videos from within Zendesk tickets or select from a specially curated library available in the app. Leverage video to create informative tutorials that thoroughly explain the necessary steps to resolve customer inquiries effectively. You can also save your recorded videos in the library for convenient future reference. In addition, requesting videos from customers can provide you with valuable insights into their specific concerns and needs. Organizing your video content with tags allows for straightforward retrieval and classification. Moreover, you can personalize video page previews for your recipients, fostering a more engaging and customized communication experience that resonates with customers. This innovative approach not only enhances interactions but also serves to strengthen the overall relationship between support teams and customers.

Media

Media

No images available

Integrations Supported

Dropbox
Google Drive
YouTube

Integrations Supported

Zendesk

API Availability

Has API

API Availability

Pricing Information

$8/Month & $4/Month for Annual
The Basic Plan also known as Free Forever Plan is activated as soon as you Sign up with a valid email. This plan is for personal use only. With Free Forever Plan you get:
2 GB Cloud Storage, Unlimited Recording length, No Watermark, Up to 720p recording quality, Screen, camera & audio recording, Screenshots + Annotations,

Pro Plan ($8/Month, $4 if you Pay Annual Charges Upfront) includes:
Everything in Free Forever, 50 GB Cloud Storage, Business use allowed, Up to 1080p recording quality, Pause & resume recording, Skip recording countdown, Smooth 60 FPS recording, Highlighting the cursor, etc.

Premium Plan ($81/Month and $49/Month if you Pay Annual Charges Upfront) includes:
200 GB Cloud Storage, Plus everything Pro Plan offers, Up to 4K recording quality, 5 User Seats, Centralized Billing, 1200 Dictation Minutes per month, Priority Support
Free Version

Pricing Information

$19 per agent/per month
Free Trial Offered?

Supported Platforms

Windows
Mac
Linux

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

ScreenRec

Date Founded

2018

Company Location

Bulgaria

Company Website

screenrec.com

Company Facts

Organization Name

GrowthDot

Date Founded

2015

Company Location

Ukraine

Company Website

growthdot.com

Categories and Features

Personalized Video

Not specified

Screen Recording

Annotations / Drawing
Collaboration Tools
File Sharing
Screen Capture

Screenshot

Not specified

Video Email

Not specified

Video Recording

Not specified

Categories and Features

Video Recording

Not specified

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