Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Axero Reviews & Ratings
    217 Ratings
    Company Website
  • Epsilon3 Reviews & Ratings
    265 Ratings
    Company Website
  • ClickLearn Reviews & Ratings
    67 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,748 Ratings
    Company Website
  • Partful Reviews & Ratings
    20 Ratings
    Company Website
  • Connecteam Reviews & Ratings
    9,804 Ratings
    Company Website
  • NINJIO Reviews & Ratings
    415 Ratings
    Company Website
  • Docket Reviews & Ratings
    59 Ratings
    Company Website
  • Adaptive Security Reviews & Ratings
    88 Ratings
    Company Website
  • Interfacing Integrated Management System (IMS) Reviews & Ratings
    66 Ratings
    Company Website

What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

What is Folge?

Follow is an efficient application designed to help users create detailed step-by-step tutorials, guides, and documentation. This desktop software enables you to capture each action with a click, modify screenshots, add annotations, and export your final guide in various formats such as HTML, Word Document, PDF, and PowerPoint, making it perfect for those who wish to assist others in navigating products, applications, and training materials. The process is straightforward: - Capture screenshots from applications, specific areas of your desktop, or the entire screen. You have the flexibility to pause, adjust, or resume the capturing process, with images taken at every click. - Assign meaningful names and descriptions to each step, allowing for easy reordering, hiding, or adding of new steps as needed. Guides can be systematically organized into projects, making them easier to manage. Additionally, you can enhance your screenshots by incorporating shapes, lines, arrows, and text, while ensuring that no sensitive information is displayed. Multi-step instructions can be made clearer by including step icons. With just a single click, you can export your guides to simple HTML, ready for publication on help desks, or convert them to rich HTML, PDF, or other formats for wider accessibility. This tool truly streamlines the process of creating informative documentation.

Media

Media

Integrations Supported

Zendesk
Confluence
Desktop.com
Help Scout
Indent
Outdoo AI
Rippling
Teamstack

Integrations Supported

Zendesk
Confluence
Desktop.com
Help Scout
Indent
Outdoo AI
Rippling
Teamstack

API Availability

Has API

API Availability

Has API

Pricing Information

$57.00/month
Free Trial Offered?
Free Version

Pricing Information

$110/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Company Facts

Organization Name

Folge

Date Founded

2020

Company Location

Germany

Company Website

folge.me

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Help Authoring Tools

Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Popular Alternatives

Popular Alternatives

Trace Reviews & Ratings

Trace

Tracework.ai
Panviva Reviews & Ratings

Panviva

Upland Software
HelpXplain Reviews & Ratings

HelpXplain

Help+Manual