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What is ScreenSteps?

Implementing a knowledge base software that aims to reduce errors, inquiries, and the onboarding timeline for employees is crucial for any organization. It offers intuitive, interactive guides that ensure that all team members can navigate tasks without feeling overwhelmed. By creating a thorough online searchable knowledge base, companies can improve quality assurance metrics, decrease the number of inquiries, and shorten training durations, thereby ensuring consistency among all call center personnel. This tool not only boosts productivity and reduces errors but also helps employees adjust to new procedures and tackle complex situations autonomously. Organizations can capture their unique processes through customizable step-by-step guides that enhance employee effectiveness. Utilizing a ScreenSteps knowledge base enables teams to elevate their performance while significantly reducing both training time and the need for ongoing support. By centralizing all job aids in one easily accessible location, employees can quickly find solutions to their queries, promoting a more efficient workplace. This organized strategy not only benefits individual staff members but also plays a critical role in the holistic success of the organization. Ultimately, a well-structured knowledge base cultivates a culture of continuous improvement and learning within the company.

What is Oracle Knowledge Management?

Oracle Knowledge Management facilitates the efficient and consistent delivery of information across multiple channels. This innovative solution accelerates issue resolution for call center agents, while also allowing customers to effortlessly access the information they need, leading to increased customer satisfaction and loyalty. Speed up the creation of resources that benefit both your clients and call center personnel. With an easy-to-use authority tool and extensive media support, you can swiftly generate knowledge articles and other relevant materials to ensure that answers are readily available where they are required. Achieve enhanced efficiency and scalability through user-friendly point-and-click custom templates tailored for announcements, FAQs, guides, and more. Collaborate with a wide array of content contributors to build an exemplary knowledge database. Furthermore, empower your subject matter experts to review, comment on, and approve content updates through a streamlined workflow engine that adeptly manages the content creation process. This collaborative method not only improves the quality of your knowledge base but also encourages greater participation among team members, ultimately driving continuous improvement in service delivery. By fostering this environment, organizations can cultivate a culture of knowledge sharing that benefits everyone involved.

Media

Media

Integrations Supported

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

Integrations Supported

Oracle Cloud CX
Oracle Intelligent Advisor
Oracle Service

API Availability

API Availability

Pricing Information

$57.00/month

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Blue Mango Learning Systems

Date Founded

2004

Company Location

United States

Company Website

www.bluemangolearning.com

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cx/service/knowledge-management/

Categories and Features

Corporate Wiki

Not specified

Knowledge Management

Cataloging / Categorization
Collaboration
Decision Tree
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Not specified

Categories and Features

Knowledge Management

Not specified

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