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What is Screendesk?

Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.

What is Crosscheck?

Crosscheck is a Chrome extension crafted to simplify the bug reporting method, enabling users to report issues swiftly and without complications. With just one click, it compiles all essential information for developers, such as annotated screenshots, screen recordings, a replay of the last 60 seconds, console logs, network requests, and timelines of user actions. By removing the annoying back-and-forth questions like "which browser are you using?" and "can you replicate the issue?", Crosscheck automatically gathers all pertinent technical information, facilitating a more efficient problem-solving process for developers. Key Features Include: - Capturing annotated screenshots - Full screen recording capabilities - Instant replay feature that records the last 60 seconds automatically - Logging of console activity and network requests - Monitoring of user interactions - Smooth one-click integration with Jira and ClickUp - A collaborative dashboard designed for team use - Organization of tasks by project Specifically designed for quality assurance teams, developers, agencies, and product managers, Crosscheck seeks to expedite the bug resolution process while promoting clearer communication between testing and development teams, ultimately leading to enhanced productivity and workflow efficiency. Additionally, its user-friendly interface ensures that team members can easily navigate and utilize its features for optimal results.

Media

No images available

Media

No images available

Integrations Supported

Freshchat
Freshdesk
Google Chrome
Help Scout
Intercom
Zendesk

Integrations Supported

Freshchat
Freshdesk
Google Chrome
Help Scout
Intercom
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$8/month/user
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Screendesk

Date Founded

2022

Company Location

United Kingdom

Company Website

screendesk.io

Company Facts

Organization Name

Crosscheck

Date Founded

2023

Company Location

United States

Company Website

crosscheck.cloud/

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Recording

Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading

Categories and Features

Bug Tracking

Backlog Management
Filtering
Issue Tracking
Release Management
Task Management
Ticket Management
Workflow Management

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