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Ratings and Reviews 0 Ratings
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What is Screendesk?
Screendesk is a comprehensive video support solution built for customer service and technical support teams, enabling them to resolve tickets faster and more efficiently. The platform allows support teams to instantly record screens and initiate video calls, without the need for any downloads, and integrates directly with helpdesk software like Zendesk and Freshdesk. Screendesk provides automatic technical data capture, AI-driven analysis to detect patterns, and live screen sharing for real-time troubleshooting. With features such as secure sharing, a video library for easy access to common issue recordings, and customizable branding, the platform enhances both team productivity and customer satisfaction. Video editing tools, including annotations and trimming capabilities, further ensure efficient communication.
What is Duckie?
Duckie offers AI-powered customer support specifically designed for B2B SaaS companies, allowing both clients and support teams to quickly obtain accurate technical information. The AI-driven support agent can independently handle support inquiries, while the AI assistant helps agents by navigating the organization’s knowledge base to provide relevant responses. Additionally, Duckie enables log analysis, equipping technical support teams with the capability to identify and troubleshoot issues by examining error logs, code updates, and client data. With features like automatic notifications and updates, Duckie guarantees that support teams are informed about product changes, Jira issues, and pull requests. It seamlessly integrates with tools such as Slack, Zendesk, Microsoft Teams, and Discord, making it easy for businesses to deploy the AI where their customers need it most. Moreover, Duckie aids in formulating responses and delivering updates on active tickets, which notably reduces resolution times and enhances overall productivity. By adopting this holistic approach, Duckie significantly transforms and elevates the experience of customer support, ultimately creating a more efficient service environment. This makes Duckie not just a tool but a crucial partner in achieving exceptional customer satisfaction.
Media
No images available
Integrations Supported
Intercom
Zendesk
Amazon Web Services (AWS)
Bitbucket
Confluence
Datadog
Discord
Freshdesk
Google Cloud Platform
Google Drive
Integrations Supported
Intercom
Zendesk
Amazon Web Services (AWS)
Bitbucket
Confluence
Datadog
Discord
Freshdesk
Google Cloud Platform
Google Drive
API Availability
Has API
API Availability
Has API
Pricing Information
$8/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Screendesk
Date Founded
2022
Company Location
United Kingdom
Company Website
screendesk.io
Company Facts
Organization Name
Duckie
Company Location
United States
Company Website
www.duckie.ai/
Categories and Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Screen Recording
Annotations / Drawing
Audio Capture
Backup
Collaboration Tools
File Sharing
Multi-Screen Recording
Screen Capture
Speech-to-Text
Video Editing
YouTube Uploading