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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is AIXponent?

AIXponent acts as a collaborative generative AI partner for businesses, focused on leveraging the complete capabilities of their knowledge resources. It offers a wide array of tools and services that incorporate cutting-edge technologies, including large language models, retrieval-augmented generation, and cognitive services, all operating within a secure and comprehensive framework. One of its key features is the seamless access to knowledge, allowing users to ask questions and retrieve insights from various data formats, such as PDFs, PowerPoint presentations, audio files, and Excel spreadsheets. The platform organizes this information using automated contextual tagging, which aids users in asking specific questions related to business processes and swiftly locating relevant documents. Furthermore, AIXponent provides multiple access options, including a conversational chat interface for intuitive interactions, a search interface for quick content access, and APIs that facilitate straightforward integration with current systems or applications. This diverse strategy empowers organizations to effectively utilize their knowledge assets, leading to better decision-making and improved operational efficiency. Ultimately, AIXponent not only enhances productivity but also fosters a culture of informed collaboration within enterprises.

Media

Media

Integrations Supported

Adobe Experience Manager
Apache Solr
Confluence
Contentful
Dropbox
GitHub
Guru
Higher Logic Vanilla
Jira
MadCap Flare
Microsoft Azure
Microsoft PowerPoint
Microsoft Teams
MindTouch
Moodle
Seismic
ServiceNow
Skilljar
Wistia
WordPress

Integrations Supported

Adobe Experience Manager
Apache Solr
Confluence
Contentful
Dropbox
GitHub
Guru
Higher Logic Vanilla
Jira
MadCap Flare
Microsoft Azure
Microsoft PowerPoint
Microsoft Teams
MindTouch
Moodle
Seismic
ServiceNow
Skilljar
Wistia
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Exponentia.ai

Company Location

India

Company Website

www.exponentia.ai/aixponent

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

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