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What is SearchUnify?

SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAGâ„¢ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data. The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPTâ„¢ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution. Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case. SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.

What is Access Unify?

Access Unify is a comprehensive information lifecycle management platform designed to help organizations manage physical and digital information within one connected and modern ecosystem. The platform simplifies how businesses store, retrieve, organize, govern, and protect records and operational data throughout the entire information lifecycle. Access Unify combines records management, retention governance, healthcare data archiving, and energy information management into a unified platform experience. Organizations can eliminate disconnected systems and reduce operational inefficiencies by centralizing workflows, records access, compliance processes, and lifecycle governance tools. Access Unify | Records modernizes records management with AI-assisted indexing, searchable digital retrieval, automated workflows, and unified visibility across physical and digital formats. Access Unify | Lifecycle helps organizations automate retention schedules, align with privacy regulations, and maintain defensible governance using continuously updated legal intelligence from global jurisdictions. Access Unify | Energy centralizes well files, land records, maps, geospatial assets, and operational data into a searchable and accessible environment for energy companies. Access Unify | Health securely archives EHR, EMR, billing, financial, and clinical data while reducing dependence on legacy healthcare systems and improving compliance readiness. The platform also provides rapid digital access, extensive search capabilities, metadata management, audit-ready governance, and lifecycle visibility across information repositories. Businesses can improve operational efficiency, strengthen compliance efforts, and reduce risk by automating manual processes and standardizing information governance policies. Access Unify supports scalable digital transformation strategies without requiring organizations to disrupt existing operations or infrastructure.

Media

Media

Integrations Supported

Access Unify | Lifecycle
Adobe Experience Manager
Adobe Marketo Engage
Apache Solr
Contentful
GitHub
Higher Logic Vanilla
Jira
Jive
Joomla!
Khoros
Microsoft Azure
MindTouch
Seismic
Slack
Soapbox
UKG Ready
Vimeo
Wistia
Zendesk

Integrations Supported

Access Unify | Lifecycle
Adobe Experience Manager
Adobe Marketo Engage
Apache Solr
Contentful
GitHub
Higher Logic Vanilla
Jira
Jive
Joomla!
Khoros
Microsoft Azure
MindTouch
Seismic
Slack
Soapbox
UKG Ready
Vimeo
Wistia
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Access

Date Founded

2004

Company Location

United States

Company Website

www.accesscorp.com/access-unify/

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

HR Compliance

Alerts / Notifications
Certifications Management
Communication Tools
Customizable HR Documents
Document Management
Records Management
Regulations Monitoring
Reporting / Analytics
Roles / Permissions
Version Control
Workflow Management

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