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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is Azure AI Search?

Deliver outstanding results through a sophisticated vector database tailored for advanced retrieval augmented generation (RAG) and modern search techniques. Focus on substantial expansion with an enterprise-class vector database that incorporates robust security protocols, adherence to compliance guidelines, and ethical AI practices. Elevate your applications by utilizing cutting-edge retrieval strategies backed by thorough research and demonstrated client success stories. Seamlessly initiate your generative AI application with easy integrations across multiple platforms and data sources, accommodating various AI models and frameworks. Enable the automatic import of data from a wide range of Azure services and third-party solutions. Refine the management of vector data with integrated workflows for extraction, chunking, enrichment, and vectorization, ensuring a fluid process. Provide support for multivector functionalities, hybrid methodologies, multilingual capabilities, and metadata filtering options. Move beyond simple vector searching by integrating keyword match scoring, reranking features, geospatial search capabilities, and autocomplete functions, thereby creating a more thorough search experience. This comprehensive system not only boosts retrieval effectiveness but also equips users with enhanced tools to extract deeper insights from their data, fostering a more informed decision-making process. Furthermore, the architecture encourages continual innovation, allowing organizations to stay ahead in an increasingly competitive landscape.

Media

Media

Integrations Supported

Microsoft Azure
Aha!
Apache Solr
Appinium
Azure AI Foundry Agent Service
Azure Machine Learning
Confluence
Contentful
Discourse
Docebo
GitHub
Jira
Khoros
Microsoft Copilot Studio
Microsoft Teams
MindTouch
Salesforce
Skilljar
WordPress
Zendesk

Integrations Supported

Microsoft Azure
Aha!
Apache Solr
Appinium
Azure AI Foundry Agent Service
Azure Machine Learning
Confluence
Contentful
Discourse
Docebo
GitHub
Jira
Khoros
Microsoft Copilot Studio
Microsoft Teams
MindTouch
Salesforce
Skilljar
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$0.11 per hour
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

azure.microsoft.com/en-us/products/ai-services/ai-search/

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

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