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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is GoSearch?

Introducing GoSearch, an advanced enterprise search platform developed by the creators of GoLinks. GoSearch effortlessly connects with more than 100 applications used by individuals and businesses, providing a cohesive interface empowered by generative AI. This state-of-the-art platform gathers insights from multiple sources, offering a streamlined and informative search experience. Whether you're looking to reset a password or explore the Q4 roadmap, GoSearch functions similarly to Google, highlighting pertinent resources like internal documents, team members, tasks, and chat discussions. By leveraging generative AI, GoSearch delivers thorough answers by summarizing key context and information from both personal and organizational resources. It also helps unveil additional knowledge by connecting you with the right individuals and locations within your company. Equipped with a built-in conversational assistant known as GoAI, GoSearch enhances your search experience by facilitating interactive chats that allow for follow-up inquiries. It can access outputs from your organization’s connected apps while also drawing on external information from ChatGPT. With GoSearch, you can significantly boost your communication efficiency and revolutionize how knowledge is managed within your organization, paving the way for a more informed and productive workplace.

Media

Media

Integrations Supported

Confluence
GitHub
Google Drive
Microsoft Teams
Salesforce
Slack
Zendesk
Contentful
Docebo
Dropbox
Figma
Guru
Jira
Jira Service Management
MadCap Flare
MindTouch
Okta
Vimeo
WordPress
YouTube

Integrations Supported

Confluence
GitHub
Google Drive
Microsoft Teams
Salesforce
Slack
Zendesk
Contentful
Docebo
Dropbox
Figma
Guru
Jira
Jira Service Management
MadCap Flare
MindTouch
Okta
Vimeo
WordPress
YouTube

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$20 per month/per user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

SearchUnify

Date Founded

2008

Company Location

India

Company Website

www.searchunify.com

Company Facts

Organization Name

GoSearch

Date Founded

2022

Company Location

United States

Company Website

www.gosearch.ai

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Categories and Features

Enterprise Search

AI / Machine Learning
Faceted Search / Filtering
Full Text Search
Fuzzy Search
Indexing
Text Analytics
eDiscovery

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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