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Keito Discover

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What is SearchUnify?

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

What is Keito Discover?

Advanced on-premise or private-cloud search solutions for enterprise information include a wide array of materials such as contracts, documents, presentations, images, and emails, all while ensuring the protection of privacy. Equipped with modern search interfaces and customized relevance settings, employees can swiftly find the information they need on-site, which in turn fosters greater productivity and better-informed decision-making. Enhanced functionalities like document content previews and sophisticated keyword detection help streamline the search experience for users. For organizations contemplating the addition of centralized content discovery within a dynamic segment of their digital environment, adaptable search APIs can extract data from their intranet and various employee engagement platforms, simulating the benefits of having a personal virtual assistant at their disposal. This capability allows for effortless searches of contracts and sales documents, thereby improving customer service by enabling direct searches from customer-facing documents. Quick access to data spread across different locations significantly enhances response times and overall efficiency. Furthermore, Discover provides a comprehensive range of solutions for text mining and enterprise search, ensuring that businesses can uncover crucial insights and refine their data management approaches effectively. In conclusion, these powerful tools not only facilitate more efficient use of data but also promote innovation and sustained growth within organizations.