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What is SecondLook?

Since its inception in 1993, TENA’s SECONDLOOK Audit Software has continuously evolved to address the increasing complexities within the mortgage quality control sector. This comprehensive tool is not only adaptable and scalable but also budget-friendly, featuring thousands of prewritten questions that ensure adherence to federal laws, state regulations, and various agency lending or servicing criteria. Whether you are involved in lending, servicing, or both, the SECONDLOOK Audit Software streamlines your quality control processes with intuitive tools designed to effectively oversee your portfolio. The collaborative efforts of TENA’s Legal Team, Rules and Compliance Group, and Internal QA Team guarantee that all products and services remain in sync with the latest agency standards. Continuous monitoring and analysis of statutory and regulatory shifts, alongside relevant interpretations, bulletins, and memoranda, ensure the software is always current. Any changes affecting residential lending and servicing mandates are swiftly incorporated into the audit questions, keeping users well-informed and compliant. This level of adaptability positions SECONDLOOK Audit Software as an essential asset for professionals navigating the complex domain of mortgage quality control. Ultimately, its commitment to innovation and compliance reflects TENA’s dedication to supporting its users in achieving optimal operational efficiency.

What is Ask Kaia?

Kaia serves as a targeted AI-powered compliance solution specifically designed for navigating federal banking regulations and their related information, all accessible via a user-friendly web interface that guarantees the security and confidentiality of business data. This cutting-edge platform empowers banks and credit unions to pose inquiries about a range of regulations, including Truth in Lending, BSA/AML, and CRA, utilizing natural language, thus providing them with precise, contextual answers and actionable advice in return. In addition to this, users can effortlessly draft new policy and procedure documents that meet the latest standards, submit existing policies for automated compliance assessments, receive recommended edits, and produce revised drafts that are easily exportable in a modifiable Microsoft Word format for convenient adjustments. Furthermore, Kaia possesses the remarkable ability to recall previous inquiries and corrections on the same regulatory topic, which significantly improves its guidance precision over time and ensures users benefit from increasingly customized support as they interact with the platform. This continuous learning feature not only simplifies compliance processes but also encourages a more profound comprehension of regulatory intricacies, ultimately equipping financial institutions with the knowledge they need to navigate the complex landscape of regulations more effectively. As a result, Kaia stands as an essential ally for organizations striving to maintain compliance while enhancing their operational efficiency.

Media

Media

Integrations Supported

Microsoft Excel
Microsoft Word

Integrations Supported

Microsoft Excel
Microsoft Word

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

TENA Companies

Date Founded

1982

Company Location

United States

Company Website

www.tenaco.com/secondlook-software/

Company Facts

Organization Name

360factors

Date Founded

2012

Company Location

United States

Company Website

www.360factors.com/kaia-ai-compliance-expert/

Categories and Features

Audit

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

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