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What is Secunet SBC?

The Secunet SBC, developed in partnership with Secunet, is meticulously designed to fulfill the rigorous security standards of organizations that require elite protection. This cutting-edge solution integrates FRAFOS technology with the powerful secunetWall firewall, establishing a secure infrastructure that guarantees thorough protection and filtration of data streams at multiple levels such as network, transport, voice, and application layers. Certified by the German Federal Office for Information Security (BSI) under ID BSI-DSZ-CC-1089, it proudly holds the esteemed CC EAL 4+ rating, demonstrating its robustness against serious cyber threats. In addition, the Secunet SBC features remarkable integration capabilities, as recognized by telephone system manufacturer Mitel, which awarded it the Mitel compatible seal and acknowledged Secunet as a reliable Mitel Developer Partner. Among its key attributes are secure VoIP communication for both internal and external networks, versatile audio and video gateway functionalities, a user-friendly GUI for administration, remote configuration and updates, and enhanced system reliability through failover and georedundancy across multiple sites. Moreover, this innovative product not only protects communications but also prepares organizations for future technological developments, ensuring they remain competitive in an ever-evolving digital landscape.

What is MiContact Center Business?

A comprehensive enterprise-level platform designed for managing customer experiences is specifically created to improve the operations of organizations that prioritize customer satisfaction, functioning from a private cloud call center. As consumer expectations continue to evolve, businesses face substantial challenges in delivering exceptional service. Remarkably, around 90 percent of consumers visit a company's website before deciding to interact, and a growing segment of customers favors digital communication channels such as web chat, SMS, chatbots, and social media platforms. Mitel’s MiContact Center Business platform offers customers the flexibility to connect through their preferred devices and communication methods, while also equipping agents and supervisors with essential tools to navigate the complexities of today's omnichannel customer journeys. This platform includes all vital features necessary for operating a top-tier customer experience center, such as an integrated Workflow Designer, Speech IVR, AI-driven Chatbots, Agent Assist capabilities, Interaction Recording, Quality Management, Workforce Management, and numerous additional resources to support streamlined operations. Furthermore, this all-encompassing system not only simplifies processes but also significantly boosts overall customer satisfaction by enabling organizations to swiftly adapt to the ever-changing demands of their clientele, ultimately fostering stronger customer relationships. This adaptability is crucial in maintaining a competitive edge in a rapidly shifting market.

Media

Media

Integrations Supported

CallFinder
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
OfficeWatch Call Reporting
PBXDom
Peopleware
Tollring
Verint Workforce Engagement
WebRezPro

Integrations Supported

CallFinder
CommunityWFM
Creovai
Daisee
Dialogflow
Gong
OfficeWatch Call Reporting
PBXDom
Peopleware
Tollring
Verint Workforce Engagement
WebRezPro

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

FRAFOS

Date Founded

2010

Company Location

Germany

Company Website

www.frafos.com/secunet-sbc

Company Facts

Organization Name

Mitel Networks

Date Founded

1973

Company Location

Canada

Company Website

www.mitel.com/products/applications/contact-center/micontact-center-business

Categories and Features

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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