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What is SecureDesk?

SecureDesk is a self-hosted solution tailored for remote support and device management exclusively for Windows systems, ensuring that all operations are conducted through the user's own infrastructure without depending on external cloud services. It offers two distinct connection modes: attended sessions, which allow for real-time support with the consent of the end user, and unattended access, ideal for managing devices such as servers or kiosks that lack on-site personnel. For instances requiring advanced troubleshooting, technicians can utilize a SYSTEM-level shell to execute administrative commands directly on the device. At the core of its architecture is a strong encryption framework; both the technician’s console and the remote device generate their own AES-256-GCM encryption keys independently, with connections being initiated exclusively from the endpoints involved. The self-hosted relay that enables each session transmits only encrypted data and does not retain any keys, which means even the operator of the relay is unable to decrypt or access the content of the sessions. This innovative design significantly boosts security and delivers reassurance to users who are particularly concerned about data protection during remote support activities. In essence, SecureDesk stands out as a reliable choice for organizations looking to maintain full control over their data while ensuring a secure remote management environment.

What is Avast Business Premium Remote Control?

Easily and safely connect to your users' devices to retrieve files, manage applications, and resolve issues from virtually anywhere. Streamline your users' daily IT support needs remotely with outstanding effectiveness. Gain instant remote access to save on time, resources, and expenses. Provide fast and reliable assistance to your users from afar. Built into the Business Hub platform, it utilizes the same Avast agent, negating the requirement for additional software installations. Use the Business Hub to quickly connect to both Windows and Mac systems as long as there is internet connectivity. Help your users resolve their issues in real-time with a variety of tools available through an intuitive viewer interface. Keep track of audit logs to see which administrator connected to each device, monitor session durations, and review notes from each session. Remotely access any Windows or Mac device to install software, troubleshoot issues, switch users, and much more. You can also send log files and receive software updates to facilitate quicker troubleshooting and effectively resolve problems. This seamless connection not only boosts productivity but also enhances user satisfaction and fosters a more efficient workflow. In an ever-evolving digital landscape, maintaining such connectivity is essential for modern IT management.

Media

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Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

$499.99 per year
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Rubix Technology

Date Founded

2012

Company Location

United States

Company Website

www.rubixtechnology.com

Company Facts

Organization Name

Avast

Company Location

Czech Republic

Company Website

www.avast.com/en-us/business/console/premium-remote-control#pc

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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