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What is SecureDesk?

SecureDesk is a self-hosted solution tailored for remote support and device management exclusively for Windows systems, ensuring that all operations are conducted through the user's own infrastructure without depending on external cloud services. It offers two distinct connection modes: attended sessions, which allow for real-time support with the consent of the end user, and unattended access, ideal for managing devices such as servers or kiosks that lack on-site personnel. For instances requiring advanced troubleshooting, technicians can utilize a SYSTEM-level shell to execute administrative commands directly on the device. At the core of its architecture is a strong encryption framework; both the technician’s console and the remote device generate their own AES-256-GCM encryption keys independently, with connections being initiated exclusively from the endpoints involved. The self-hosted relay that enables each session transmits only encrypted data and does not retain any keys, which means even the operator of the relay is unable to decrypt or access the content of the sessions. This innovative design significantly boosts security and delivers reassurance to users who are particularly concerned about data protection during remote support activities. In essence, SecureDesk stands out as a reliable choice for organizations looking to maintain full control over their data while ensuring a secure remote management environment.

What is MetaDefender OT Access?

MetaDefender OT Access offers a highly secure method for just-in-time remote access to Operational Technology (OT) and Cyber-Physical Systems (CPS), enabling both internal employees and external collaborators to connect securely through mutually authenticated, outbound-only TLS tunnels, which reduces the risks linked to inbound traffic exposure within OT networks. This system supports an array of industrial and IT protocols such as Ethernet/IP, MODBUS, OPC UA, S7Comm, Telnet, SSH, RDP, and HTTPS, ensuring seamless integration with both legacy and modern OT systems. Depending on the selected deployment mode, the solution can be managed through cloud services hosted on AWS or implemented on-site via a local Management Console, making it adaptable for environments that are either online or completely air-gapped. Essential components include an Admin UI, a Windows client or service-level client, and a Management Console for on-premises installations, which facilitate effective connection management and the enforcement of stringent security measures. By accommodating various operational scenarios, MetaDefender OT Access not only bolsters the security framework of OT networks but also preserves operational effectiveness, paving the way for safer and more resilient industrial environments. With its comprehensive approach to security management, organizations can confidently navigate the complexities of modern OT landscapes.

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Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
Splunk Cloud Platform

API Availability

API Availability

Pricing Information

$249/year
For small IT teams and MSPs — unattended fleets, elevation and SSO.
≈ $21/mo · billed annually
Up to 10 operators
Free Version

Pricing Information

Pricing not provided

Supported Platforms

Windows

Supported Platforms

SaaS
Windows
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Rubix Technology

Date Founded

2012

Company Location

United States

Company Website

www.rubixtechnology.com

Company Facts

Organization Name

OPSWAT

Date Founded

2002

Company Location

United States

Company Website

www.opswat.com/products/metadefender/ot-access

Categories and Features

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording

Categories and Features

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