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What is Seek?

Seek serves as a robust insights platform that enables organizations to extract large-scale data through ready-made analytics applications. This cloud-based solution seamlessly connects with existing infrastructures, providing in-depth insights via intuitive analytics, dashboards, strategies, solutions, and outcomes. Developed by experts in the field and built on sophisticated cloud technology, Seek empowers teams to access diverse solutions within a single, user-friendly interface. It enhances organizational data value by effectively linking insights to actionable strategies, thus promoting informed decision-making. The Seek platform is designed to help data leaders broaden their analytics capabilities in both scale and scope by delivering proven, team-specific solutions. Furthermore, Seek assists Category Leaders in ensuring that stores feature an optimal selection of brands and products, while also supplying critical insights into brand performance, thus nurturing a culture of insight-driven leadership across various categories. Ultimately, Seek prepares organizations to remain competitive in a swiftly changing market environment, fostering innovation and strategic growth.

What is Microsoft Dynamics 365 Contact Center?

Microsoft Dynamics 365 Contact Center is an all-inclusive cloud solution designed for customer service, merging customer engagement, communication, and analytics into one unified platform. This innovative system allows companies to manage customer interactions across multiple channels, including voice, chat, email, and social media, thus ensuring a seamless omnichannel experience for users. By utilizing AI and automation, the platform enhances agent productivity with features like sentiment analysis, real-time insights, and guided workflows to streamline operations. Furthermore, it integrates effortlessly with other Microsoft tools, such as Teams and Power BI, facilitating collaboration and enabling data-informed decision-making. Organizations benefit from customizable dashboards and analytics that help them monitor key performance indicators (KPIs) while refining their customer service strategies. Microsoft Dynamics 365 Contact Center is particularly advantageous for enterprises looking to boost customer satisfaction and improve their operational efficiency. In essence, this powerful solution not only enhances service delivery but also equips organizations with the tools they need to respond effectively to changing customer expectations, ultimately fostering a culture of continuous improvement.

Media

Media

Integrations Supported

Dynamics 365 Customer Service
Fairgo.ai
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams

Integrations Supported

Dynamics 365 Customer Service
Fairgo.ai
Microsoft Dynamics 365
Microsoft Power BI
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$110/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Seek

Company Location

United States

Company Website

seekinsights.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/dynamics-365/products/contact-center

Categories and Features

Business Intelligence

Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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