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Ratings and Reviews 0 Ratings
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What is Sellence?
Sellence is an artificial intelligence sales engagement platform developed to help insurance, lending, and fintech businesses convert prospects who abandon or delay completing financial transactions. The platform focuses on customers who begin insurance quotes, loan applications, account registrations, or renewal processes but do not complete the required steps. Its AI persuasion model automates personalized follow-up through text messaging and phone calls using the organization's brand identity. Sellence can maintain contact with individual prospects over several weeks rather than limiting outreach to a single reminder or short communication sequence. The system preserves customer responses and previous interactions within a continuous conversation thread to provide context for subsequent messages. Its conversational capabilities are designed to address common purchasing objections involving product pricing, transaction timing, and comparisons with competing providers. The platform supports configurable communication policies that allow businesses to define consent requirements, permitted contact hours, and approved messaging language. Automated outreach operates within these established rules to help organizations maintain control over customer communications. Sellence maintains an audit trail of interactions, supporting review of automated conversations and adherence to internal communication policies. In a reported 90-day controlled A/B test, Libra Insurance achieved three times the sales per agent, while Leveraged reported a 38% increase in funded accounts from abandoned signups. Sellence enables financial services sales teams to automate customer reengagement, reduce manual follow-up workloads, and pursue additional conversions from existing leads and incomplete transactions.
What is General Magic?
General Magic offers a specialized AI messaging platform designed specifically for the insurance industry, enabling companies to enhance their customer workflows through SMS and other messaging services. This solution employs AI agents capable of handling a variety of tasks, including quotes, renewals, policy modifications, and claims updates in real-time, allowing insurers to conduct vital operations through simple text interactions instead of relying on traditional phone calls or online portals. The platform integrates smoothly with multiple systems—such as policy management, quoting, claims processing, and CRM—via APIs, guaranteeing that conversations are underpinned by the most current insurance data while automatically updating records as workflows proceed. Additionally, it monitors every customer interaction and evaluates users based on their intent, levels of frustration, and risk of churn, delivering insights that assist teams in recognizing when proactive engagement is needed. A standout feature of the platform, called Cell, transforms customer inquiries into actionable tasks across key insurance systems, actively seeking any missing information and automating follow-up messages to boost customer interaction. This cutting-edge approach not only enhances operational efficiency but also significantly improves the overall experience for customers navigating the insurance environment. By prioritizing real-time communication and responsiveness, General Magic is redefining how insurers connect with their clients.
Integrations Supported
API Availability
Has API
API Availability
Has API
Pricing Information
Custom pricing. Starts with a paid 2-month pilot on one journey, measured against a control group, then a 12-month term.
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Online Training
Company Facts
Organization Name
Sellence
Date Founded
2023
Company Location
Israel
Company Website
www.sellence.com
Company Facts
Organization Name
General Magic
Company Location
United States
Company Website
generalmagic.inc/