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Ratings and Reviews 0 Ratings
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What is Sense?
Having immediate access to customer-related information from a unified source is essential for effective team collaboration. With Sense, you can simply connect your customer support platforms, and it will automatically organize, categorize, tag, and link all customer support data from your different applications. No longer will documents and help articles remain segregated; Sense will delve into all of your team's services to find pertinent resources and conversations connected to any support content you possess. This guarantees that you won't miss crucial insights about your customers and ongoing projects. Furthermore, Sense offers a customized dashboard that showcases key resources, important mentions and emails, upcoming meetings, tasks, and much more, streamlining the process of remaining informed and proactive in your customer support activities. By integrating this tool into your workflow, your team's efficiency and responsiveness can see a remarkable boost, ultimately leading to better customer satisfaction. Adopting such a comprehensive solution not only simplifies access to information but also empowers teams to collaborate more effectively.
What is Coral?
Coral acts as a crucial knowledge assistant for businesses, significantly improving the productivity of their essential teams. Users can conveniently obtain answers by interacting with Coral through prompts, allowing them to access information from a range of documents accompanied by citations for confirmation. This capability not only assures the reliability of the responses but also minimizes the potential for errors. When explaining large language models to a retail executive with limited technical knowledge, it is essential to emphasize their proficiency in efficiently processing and analyzing large volumes of data. Moreover, Coral's adaptability allows it to be tailored for the unique requirements of various teams, including finance, customer support, and sales. Users can enhance Coral's functionality by linking it to diverse data sources, thus broadening its knowledge repository. With more than 100 integrations available, Coral effortlessly connects to multiple platforms, such as CRM systems, collaboration tools, and databases. Additionally, users can manage Coral within their secure cloud infrastructure, utilizing services from cloud providers like AWS, GCP, and OCI, or by creating virtual private clouds. It is crucial to note that all data remains under the user's control and is not shared with Cohere. The information generated by Coral can be firmly rooted in the user’s own data and documents, complete with transparent citations that denote the origins of the provided information. This meticulous approach guarantees that the output is not only reliable but also tailored to meet the specific demands of the organization, ultimately fostering enhanced decision-making and operational effectiveness.
Integrations Supported
Confluence
Amazon SageMaker
Basecamp
Dropbox
Gmail
Google Calendar
Google Drive
Google Workspace
Intercom
Microsoft OneDrive
Integrations Supported
Confluence
Amazon SageMaker
Basecamp
Dropbox
Gmail
Google Calendar
Google Drive
Google Workspace
Intercom
Microsoft OneDrive
API Availability
Has API
API Availability
Has API
Pricing Information
$4 per month
Free Trial Offered?
Free Version
Pricing Information
$0.0000004 per token
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Sense
Date Founded
2021
Company Location
Germany
Company Website
www.senseapp.ai/
Company Facts
Organization Name
Cohere AI
Date Founded
2019
Company Location
Canada
Company Website
cohere.com/coral
Categories and Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal