Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 1 Rating

Total
ease
features
design
support

Alternatives to Consider

  • Squaretalk Reviews & Ratings
    288 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    165 Ratings
    Company Website
  • Lodgify Reviews & Ratings
    5,215 Ratings
    Company Website
  • Zendesk Reviews & Ratings
    7,954 Ratings
    Company Website
  • InboxAlly Reviews & Ratings
    128 Ratings
    Company Website
  • Podium Reviews & Ratings
    2,128 Ratings
  • Assembled Reviews & Ratings
    268 Ratings
    Company Website
  • Time To Pet Reviews & Ratings
    307 Ratings
    Company Website
  • 11x Reviews & Ratings
    69 Ratings
    Company Website
  • Sogolytics Reviews & Ratings
    868 Ratings
    Company Website

What is Sentiment?

Presenting an all-encompassing customer service messaging platform crafted to enhance your client interactions. When your clients have questions and your capacity is stretched, we are poised to help you take back control of the situation. Become part of a vast community of users from the most innovative companies worldwide. Our platform empowers you to oversee all customer communications through a singular, unified inbox. Real-time conversations from chat, email, social media, reviews, and messaging are seamlessly integrated and managed in one cohesive interface. By utilizing AI-driven bots to handle repetitive inquiries, your customer service representatives can dedicate their efforts to delivering prompt and effective support through a streamlined inbox designed for maximum efficiency. The platform cultivates a messaging-centric environment, replacing the traditional, impersonal email and ticket systems. Each channel is transformed into a more interactive messaging experience, enhancing satisfaction for both your clientele and your team. Effortlessly manage social messaging platforms such as Facebook and Twitter, including both public and private messages, along with web chat and Messenger channels like Line, all within shared inboxes, while intelligently routing conversations among your online team to ensure the quickest response times. As a result, your customer service can truly excel in a modern, interconnected landscape, creating a more positive experience for everyone involved. Furthermore, the intuitive design of the platform ensures that teams can collaborate effectively, leading to improved outcomes and stronger customer relationships.

What is SendSeven?

Handle every customer conversation in one place. SendSeven brings WhatsApp, SMS, email, Instagram, Messenger, Live Chat, Telegram and browser push together behind one platform — eight channels feeding a single shared inbox with team assignments, internal notes and tags — so support and marketing stop juggling separate tools and logins. It is an official Meta Business Partner, built and hosted in Germany. Bring an existing WhatsApp number on board through Coexistence, with no migration to the Cloud API. Route the busywork to an AI assistant that draws answers from your own knowledge base, rates its confidence and passes the chat to a human when needed; build the rest without code in a drag-and-drop flow designer. For outreach, launch WhatsApp broadcasts, SMS and email newsletter campaigns and browser-push notifications with audience segmentation and scheduling. Developers get one REST endpoint plus webhooks, native Zapier and n8n integrations and MCP support for AI agents. Pricing stays straightforward: fixed monthly plans that each include a message bundle, then a transparent per-message rate — Basic €49, Professional €79 (adds AI and automation), Scale €199 and Enterprise €499. A developer-focused API Only plan starts at €9 per channel per month. There are no per-user charges, users and contacts are unlimited, inbound is always free, and you cancel monthly. Every message is processed under GDPR on EU servers in Frankfurt, and a 14-day free trial (100 test messages, no credit card) lets you try it risk-free.

Media

Media

Integrations Supported

Instagram
WhatsApp
Azure Marketplace
Facebook
Facebook Messenger
LinkedIn
Telegram
X (Twitter)
Zapier
n8n

Integrations Supported

Instagram
WhatsApp
Azure Marketplace
Facebook
Facebook Messenger
LinkedIn
Telegram
X (Twitter)
Zapier
n8n

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

€9 per channel/month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Sentiment

Date Founded

2014

Company Location

United Kingdom

Company Website

www.sentiment.io

Company Facts

Organization Name

SendSeven GmbH

Date Founded

2026

Company Location

Germany

Company Website

sendseven.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Popular Alternatives

Adanos Reviews & Ratings

Adanos

Adanos Software GmbH

Popular Alternatives

Lime Connect Reviews & Ratings

Lime Connect

Lime Connect (formerly Userlike)